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    WAN, Production Coordinator - Philadelphia, PA, United States - Comcast Corporation

    Comcast Corporation
    Comcast Corporation Philadelphia, PA, United States

    2 weeks ago

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    Description

    Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next.

    Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market.

    Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

    Responsible for the administration and coordination of Business Class customer orders from order submission through installation with frequent customer interaction.

    Works with moderate supervision/guidance. Review contract details and validate services ordered through customer contact, to ensure accuracy.
    Proactively identify opportunities for process/procedure improvement and recommend solutions.
    Responsible for SMB, Renewal, Restart/Merge, Transfer, National (local) and COT orders.
    Responsible for orders from submission through OA, to scheduling and installation.
    Interface with various levels of Sales, Operations, Engineering and other functional groups to ensure orders flow appropriately.
    Meet scorecard productivity/quality metrics.
    Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

    Own the customer and learner experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services and learning.

    Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

    Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

    Respect and promote inclusion & diversity.
    Do what's right for each other, our customers, investors and our communities.

    It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


    We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

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