Racquets Pro Shop Manager - Philadelphia, United States - The Philadelphia Cricket Club

Description

:


Inventory Management:

• Maintain accurate records of inventory levels for racquets, strings, grips, apparel, and accessories.
• Monitor stock levels, place orders for replenishment, and ensure timely delivery of merchandise.
• Conduct regular inventory audits to identify discrepancies and implement corrective measures.

Sales and Customer Service:

• Provide exceptional customer service by assisting customers with product selection, inquiries, and purchases.
• Process transactions accurately using the pointofsale (POS) system and handle cash and card payments.
• Promote sales through effective merchandising, product displays, and promotions.

Staff Supervision:

• Recruit, train, and supervise pro shop staff, including sales associates and stringers.
• Schedule staff shifts to ensure adequate coverage during peak hours and special events.
• Conduct performance evaluations and provide ongoing coaching and feedback to staff members.

Facility Maintenance:

• Ensure the cleanliness and organization of the pro shop and storage areas.
• Perform routine maintenance tasks, such as restocking shelves, dusting displays, and managing equipment repairs.
• Coordinate with facility management to address any maintenance issues or concerns promptly.

Event Coordination:

• Assist in organizing and promoting racquet sports events, tournaments, and clinics.
• Coordinate with instructors, coaches, and vendors to ensure successful event execution.
• Manage event registration, scheduling, and participant communication as needed.

Financial Management:

• Monitor sales performance and track key metrics such as revenue, profit margins, and inventory turnover.
• Prepare and analyze financial reports to assess pro shop profitability and identify areas for improvement.
• Develop and implement strategies to maximize sales and achieve revenue targets.

Requirements:


Qualifications:

• Previous experience in retail management, preferably in a sports or racquet sports environment.
• Strong knowledge of racquet sports equipment, including racquets, strings, grips, and accessories.
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers, staff, and vendors.
• Proven leadership abilities, with experience in supervising and motivating a team.
• Detailoriented with strong organizational and multitasking skills.
• Proficiency in using POS systems and basic computer skills.
• Flexibility to work evenings, weekends, and holidays as required.

Education:

A high school diploma or equivalent is required. A bachelor's degree in business, sports management, or a related field is preferred.


Certifications:

Certifications related to racquet stringing or retail management may be advantageous but are not required

Physical Requirements:

This position may require lifting and carrying heavy items, bending, stooping, and standing for extended periods.