Transition Project Manager - Philadelphia, United States - Paycom Payroll Llc

Paycom Payroll Llc

Verified Company

Philadelphia, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

This position has a starting salary of $62,500 per annum with an uncapped commission plan.

Paycom provides employees health insurance at an employee cost of $1 per-pay-period, a 401(k) plan with company match, available flexible spending accounts, $50,000 basic life and AD&D, paid vacation, holidays and sick leave, employee stock purchase plan, paid family leave, and many other available benefits.

The Transition Project Manager (internally known as Transition Specialist Representative) leads the Paycom implementation by partnering with Outside Sales Reps, Client Relations Representatives (CRR), Paycom Specialists (PSD), and New Client Setup (NCS) Specialists to ensure a successful implementation by guiding our clients to 100% usage and adoption of the Paycom solution.

They lead communications with internal and external stakeholders and project personnel, ensuring timely and accurate completion of the project.

RESPONSIBILITIES

Workload & Project Management:

Defines a detailed implementation plan for all customers which includes the goal of 100% employee usage
Successfully implements newly released products with all clients.
Holds clients accountable to deadlines and drives projects to a successful and timely completion while achieving position metrics and customer satisfaction.
Achieving results by organizing time effectively and utilizing selfmanagement habits that lead to increased productivity.
Managing and allocating resources to ensure work is completed efficiently and effectively on or before deliverable deadline(s).
Processes standard to complex payrolls under limited supervision & coordinates payroll processing timelines with all clients to ensure payroll is submitted in accordance to Paycom submission deadlines
Holds internal and external partners accountable to project objectives and timelines
Provides technical and functional support to all internal and external parties with a Paycom Project Plan to collect outstanding data for each client(s) and ensure all deadlines are met
Works with client(s) to map their current process, understand client pain points and identify areas of improvement to maximize efficiencies through use of the Paycom solution and best practices
Coordinates with client(s) to collect setup documentation of all applicable HCM products
Ensures all open implementation tasks are completed, client(s) acceptance meeting is successfully conducted, and all handoff requirements are met per the process to indicate that the client is trained and prepared to transition to the longterm care teams (PSD/CRR)
Consistently meets internal deadlines for reports, trainings, etc.
Leads the internal implementation team in the creation and execution of employee usage strategies

Risk Management

Diagnoses, researches and resolves customer concerns and requests
Makes independent decisions on problem resolution that are consistent with Paycom policies and procedures
Submits all sensitive data through appropriate Paycom platforms in accordance with Paycom Security Standards
Proactively anticipates client(s) needs and assesses risk
Keeps management informed of any significant client problems

Training & Mentoring:

Utilizes the Paycom Project Plan to record setup and trainings for all HCM products per client(s)
Promotes the use of Paycom HCM products through training on site or via web meeting
Ensures all trainings have client acceptance and meet all Paycom standards

Change Management

Actively drives the company vision through the utilization of the Paycom solution
Easily adapts to internal process changes and stays up to date on product developments
Completes Paycom product training to stay abreast of new releases and functionality in order to successfully advise and direct clients on best practices to platform optimization
Holds internal and external partners accountable to project objectives and timelines
Demonstrates initiative by constantly looking for and recommending ways to improve the TSR role

Communication:

Answers standard to complex questions under limited supervision
Communicates the importance of data validation and first payroll preparation requirements to all clients to ensure perfect first payrolls
Ensures documentation of client processes and account notes are logged timely within Paycom Client Intelligence (PCI)
Ensures proper meeting etiquette by paying attention to the correct posture, inflection, courtesy, tone, understandability and rate of speech
Communicates effectively with clients and colleagues to establish cordial/effective working relationships
Tactfully communicates critical feedback to clients, colleagues and manager
Assumes responsibility for establishing and maintaining effective communication and coordination with Paycom personnel and management
Attends and leads meetings as required (on site and/or web meeting)
Maintains a positive attitude with all Paycom personnel and