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    Lead Service Coordinator - Los Angeles, United States - BMD

    BMD
    BMD Los Angeles, United States

    3 weeks ago

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    Description


    Are you an organized and customer-focused professional with a knack for problem-solving and teamwork? We're currently seeking a Lead Service Coordinator to join our team and play a pivotal role in ensuring the smooth delivery of our services and exceptional customer satisfaction.

    Pay range- $25/hr-$30/hr DOE.

    We offer

    • A great company with a solid reputation and strong core values
    • An employee ownership culture
    • Opportunity to make an impact
    • Competitive salary and benefits package
    • 401(k) and Employee Stock Ownership Plans with Company stock
    • Total Reward Package which includes medical, dental, vision, paid time off, paid
    holidays, tuition reimbursement, employee assistance program and more


    The Service Coordinator receives requests for service from customers in a friendly and professional manner and processes requests under the direction of the Service Manager.

    In addition, the Service Coordinator sustains extensive product and process knowledge in order to respond to homeowner, architect, builder, retailer, and salespersons' requests for technical product, installation and warranty information; with a primary focus on providing timely and courteous service solutions while protecting the interests of our company.


    Competencies:
    Knows the job, business & products

    Accuracy

    Productivity

    Problem solving

    Verbal communication skills

    Written communication skills

    Customer focus

    Flexibility

    Process management

    Builds relationships

    Dependability


    Essential Functions:
    Act as a point of contact for homeowners, architects, builders, and retailers by providing customer service and service support in an effective, accurate, timely and professional manner
    Receive telephone, fax, email, and software generated requests for parts and/or service from customers and process requests in a professional and timely manner
    Key orders for parts into computer using back office and Window and Door Quoting Software
    Review parts orders for accuracy and consistency in options and specification
    Create and maintain service files with complete and accurate information
    Communicate and follow-up with customers to clarify needs and provide scheduling estimates and appointments
    Act as a liaison and resource for customer service personnel regarding service issues in the Company's sales area
    Document pertinent findings with dealers, contractors and/or consumers
    Research consumer and customer service concerns and questions
    Maintain service database by documenting correspondence with consumers, dealer or factory
    Document and communicate recurring quality concerns or product issues to Manager
    Maintain knowledge of warranties, provide customers with warranty information, and handle service and warranty issues raised by customers according to Company guidelines
    Maintain current customer information using customer relationship management (CRM) software
    Work cooperatively with co-workers and other departments in order to keep them informed of relevant information, allow proper transfer of inquiries beyond the scope of position, and assure positive customer relationships are maintained
    Maintain advanced, current product knowledge for our product lines
    Attend and participate in product, service and installation training and other meetings as required
    Perform additional duties as required or requested.

    BMD, Inc and Companies is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

    We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

    This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

    BMD, Inc makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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