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    Service Coordinator - Los Angeles, United States - Ace Industries

    Ace Industries
    Ace Industries Los Angeles, United States

    2 weeks ago

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    Description
    Job

    Description Job Description Job Purpose:
    A Service Coordinator assist with managing all personnel and administrative aspects of the branches overhead crane service work. The Service coordinator will field varying types of service requests from customers.

    The service requests will require the Service Coordinator to be efficient and resourceful with dispatching technicians, order entry, reviewing reports and procurement.

    The position is vital to providing support to other Ace team members and our customers. Administrative duties include HR assistance, safety and fleet services support.


    Essential Duties:


    Collaborate with Ace technicians and other team members on customer work requestsEvaluate and make recommendations regarding required repairs or inspectionsMaintains rapport with customers by examining work requests, identifying solutions, suggesting improved methods and techniquesBuilds and maintains customer confidence by maintaining good response times, informing customer of problems, and completing work in a timely mannerReview reports for grammar errors, regulation accuracy, and other crucial infoResearch inspections via computer application and renew recurring inspectionsConfirm completion of service work and invoice jobsPerform HR, safety and fleet administration dutiesMaintain professional presentation, timeliness, appearance, and organization in all areasRequired Skills and Knowledge:Ability to work under pressure and deadlinesAbility to work independentlyAbility to analyze information and problem solveExcellent communication skillsExcellent customer serviceUnderstanding of computer applications such as excel and windowsExcellent computer skillsQuality and results drivenSafety orientedTeam playerEquipment used to perform job:Basic office equipment which will include a cell phone, computer, multiple monitors, and computer applicationsPhysical demand requirements and demand level:Light physical work with ability to sit for long periodsEnvironment:Indoor office workHours worked:45 hours per week9 hour shift, one shift per dayOvertime will be on an as-needed basis

    Company Description Ace Industries, Inc., founded in 1932, is one of the largest and most diversified overhead crane and hoist distribution, manufacturing, and service companies in the United States.

    Ace has fully stocked warehouses, service centers, and sales offices in 25 different locations nationwide. Aces e-commerce site provides thousands of material handling products to a nationwide customer base.

    These include technical resources that allow users to source repair parts and accessories for critical infrastructure equipment that keep the backbone of our country running.

    Company Description Ace Industries, Inc., founded in 1932, is one of the largest and most diversified overhead crane and hoist distribution, manufacturing, and service companies in the United States.

    Ace has fully stocked warehouses, service centers, and sales offices in 25 different locations nationwide. Aces e-commerce site provides thousands of material handling products to a nationwide customer base.

    These include technical resources that allow users to source repair parts and accessories for critical infrastructure equipment that keep the backbone of our country running.

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