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    Service Coordinator - Los Angeles, United States - Ace Industries

    Ace Industries
    Ace Industries Los Angeles, United States

    2 weeks ago

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    Description
    Job Description

    Job Description


    Job Purpose:
    A Service Coordinator assist with managing all personnel and administrative aspects of the branches overhead crane service work. The Service coordinator will field varying types of service requests from customers.

    The service requests will require the Service Coordinator to be efficient and resourceful with dispatching technicians, order entry, reviewing reports and procurement.

    The position is vital to providing support to other Ace team members and our customers. Administrative duties include HR assistance, safety and fleet services support.

    Essential Duties:
    Collaborate with Ace technicians and other team members on customer work requests
    Evaluate and make recommendations regarding required repairs or inspections
    Maintains rapport with customers by examining work requests, identifying solutions, suggesting improved methods and techniques
    Builds and maintains customer confidence by maintaining good response times, informing customer of problems, and completing work in a timely manner
    Review reports for grammar errors, regulation accuracy, and other crucial info
    Research inspections via computer application and renew recurring inspections
    Confirm completion of service work and invoice jobs
    Perform HR, safety and fleet administration duties
    Maintain professional presentation, timeliness, appearance, and organization in all areas

    Required Skills and Knowledge:
    Ability to work under pressure and deadlines
    Ability to work independently
    Ability to analyze information and problem solve
    Excellent communication skills
    Excellent customer service
    Understanding of computer applications such as excel and windows
    Excellent computer skills
    Quality and results driven
    Safety oriented
    Team player

    Equipment used to perform job:
    Basic office equipment which will include a cell phone, computer, multiple monitors, and computer applications

    Physical demand requirements and demand level:
    Light physical work with ability to sit for long periods

    Environment:
    Indoor office work

    Hours worked:
    45 hours per week
    9 hour shift, one shift per day
    Overtime will be on an as-needed basis

    Company Description Ace Industries, Inc., founded in 1932, is one of the largest and most diversified overhead crane and hoist distribution, manufacturing, and service companies in the United States.

    Ace has fully stocked warehouses, service centers, and sales offices in 25 different locations nationwide. Ace's e-commerce site provides thousands of material handling products to a nationwide customer base.

    These include technical resources that allow users to source repair parts and accessories for critical infrastructure equipment that keep the backbone of our country running.

    Company Description


    Ace Industries, Inc., founded in 1932, is one of the largest and most diversified overhead crane and hoist distribution, manufacturing, and service companies in the United States.

    Ace has fully stocked warehouses, service centers, and sales offices in 25 different locations nationwide.

    Ace's e-commerce site provides thousands of material handling products to a nationwide customer base.

    These include technical resources that allow users to source repair parts and accessories for critical infrastructure equipment that keep the backbone of our country running.

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