Social Health Coordinator - Portland, United States - CareOregon

Description

Job Title

Department Coordinator - Social Health

Exemption Status

Non-Exempt

Department

Quality & Health Outcomes

Manager Title

Social Health Manager

Direct Reports

n/a

Requisition #

24099

Pay and Benefits

Estimated hiring range $56,730 - $68,640 / year, 5% bonus target, full benefits.

Posting Notes

This hybrid role is primarily remote and may need to come into the CareOregon office in Downtown Portland 1 day/week. This role is supporting a new and growing Social Health team.

Job Summary

The Department Coordinator is responsible for coordinating and supporting the department operations and programs. This includes supporting project coordination, reporting, process improvement and department director activities. Coordination spans across the organization, as well as affiliated entities and partnerships.

The Social Health Coordinator is responsible for supporting efforts to address health related social needs in order to improve health outcomes and health equity for vulnerable populations

Essential Responsibilities

Department Coordination

+ Coordinate daily operations of assigned department program operations in conjunction with Department Manager.

+ Support the organization of department program operations as part of the operational efforts

+ Support operational needs from department directors.

+ Track and coordinate of projects related to service delivery operations, service documentation, payment activities, reporting and compliance requirements.

+ Coordinate, participate in, and help facilitate cross-team program operations meetings.

+ Monitoring, maintain and report on program operations and milestones in related venues to department leaders.

+ Escalate program barriers to department directors with appropriate detail and timeliness.

+ Collaborate with program designers and managers providing oversight to implement program changes and improvements.

+ Proactively identify areas for process improvement.

+ Collaborate with other departments and leaders to ensure cross-department programs function effectively and serve their purpose.

+ Retrieve information as requested from records, email, minutes, and other related documents; prepare written summaries of data when needed.

+ Compile, review, and submit payment requests, contracting paperwork, project reports, and regulatory deliverables on time as requested.

Administrative Support

+ Schedule program meetings and updates, supplying agendas and decision documents in advance

+ Locate, assemble, edit, and summarize information using standard Microsoft Office Suite; produce reports and display data from spreadsheets.

+ Proactively manage and maintain calendars in partnership with the department Manager

+ Support onboarding of new hire set up.

+ Compile, organize and submit expense reports and invoices and keep a log of member expenses.

+ Coordinate travel arrangements and training needs of department staff.

+ Collect letters to members, prepare mailroom requests and distribute appropriate materials for mailing. Maintain a log of this activity.

+ Respond to internal and external customers in the absence of the managers or directors.

+ Work in partnership with other administrative and clerical staff and provide back-up support, as necessary.

+ Maintain department records and assists the Operations Manager in the compilation and preparation of department information.

+ Request and maintain office supplies and coordinate maintenance of office equipment and facility needs.

Organizational Responsibilities

+ Perform work in alignment with the organizations mission, vision and values.

+ Support the organizations commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.

+ Strive to meet annual business goals in support of the organizations strategic goals.

+ Adhere to the organizations policies, procedures and other relevant compliance needs.

+ Perform other duties as needed.

Experience and/or Education

Required

+ Minimum 2 years experience in a similar role in a program coordination or complex administrative position

+ Valid drivers license, acceptable driving record and automobile liability coverage or access to an insured vehicle

Preferred

+ Prior experience working in a health plan or coordinated care organization environment preferred

+ Prior experience working with or within community-based organizations or the delivery of social health services, including work in one of the following: public health, population health, community-based organization operations, human service, or social service delivery preferred

Knowledge, Skills and Abilities Required

Knowledge

+ Understanding of the effects of health disparities and social determinants of health, and familiarity with community-based organization operations and services

+ Understanding of program administration

+ Understanding of program and self-organization principles

+ Knowledge of process improvement methods

+ Advanced understanding of clerical and operational procedures and systems such as recordkeeping, filing, and department workflows

Skills and Abilities

+ Excellent organizational and record keeping skills; strong attention to detail

+ Proficient with Word, Excel, PowerPoint, and similar software

+ Strong collaboration and prioritization skills

+ Excellent organizational and record keeping skills; strong attention to detail

+ Excellent customer service and relationship building skills

+ Ability to use good judgment, personal initiative, and discretion to perform a variety of tasks with particular attention to detail

+ Ability to retain and maintain confidential files

+ Strong editing, oral and written communication skills

+ Ability to support and comply with organizational policies, procedures, and guidelines

+ Ability to effectively interact with and guide individuals at all levels internal and external to the organization

+ Ability to work effectively with diverse individuals and groups

+ Ability to learn, focus, understand, and evaluate information and determine appropriate actions

+ Ability to accept direction and feedback, as well as tolerate and manage stress

+ Ability to see and read for at least 6 hours/day

+ Ability to hear, speak clearly, and perform repetitive finger and wrist movement for at least 3-6 hours/day

Working Conditions

Work Environment(s): ? Indoor/Office ? Community ? Facilities/Security ? Outdoor Exposure

Member/Patient Facing: ? No ? Telephonic ? In Person

Hazards: May include, but not limited to, physical and ergonomic hazards.

Equipment: General office equipment

Travel: May include occasional required or optional travel outside of the workplace; the employees personal vehicle, local transit or other means of transportation may be used.

#Li-Hybrid

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

Veterans are strongly encouraged to apply.

We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

Visa sponsorship is not available at this time.