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- Provides end-user support to resolution in-person, over the phone or via skype for all workstation software.
- Delivery, set up, and configuration of end-user hardware and software.
- Diagnoses and resolves end-user network or local printer problems.
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- Performs desktop hardware repair for workstation equipment and peripherals.
- Helps install network cabling systems and equipment as needed.
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- Entry-level position or internship experience preferred.
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- Microsoft Windows and Office intermediate-level experience.
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- Mortgage experience preferred.
- Excellent analytical and problem-solving skills.
- Excellent time management and organizational skills to meet deadlines.
- Ability to work in high-pressure situations.
- Proven written and verbal communication skills; maintain a positive professional.
- Technical writing skills
- Excellent attention to detail
- Ability to work as part of a team and independently.
- Must be proficient in both Microsoft Windows and Microsoft Office Suite, Teams.
- Experience with business intelligence platforms (Power BI, Tableau, etc.).
- Must have experience with Microsoft Windows 10.
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It Specialist - Atlanta, United States - Silverton Mortgage
Description
Why Silverton Mortgage:
• We are a people first organization that was voted a top place to work by the Atlanta Journal and Constitution and the Financial Services Industry
• We believe in giving back and we do so through The Silverton Foundation
• Our strong communication skills drive customer satisfaction
• We offer extensive product lines and maintain an in-house loan process that offers a competitive edge
• We have fun
This position reports to and assists the IT Development Manager. The IT Specialist must exhibit a high level of professionalism and confidentiality at all times as well as provide excellent customer service to our internal and external customers. The key IT functions of the position include support of end-user hardware and software, setup and installation of user and email accounts and provisioning of new user hardware. The IT Specialist must be able to manage multiple projects, meet tight deadlines and have good communication skills.
Responsibilities and Duties
Business Unit -
Silverton Mortgage