- Competitive weekly pay and bonus opportunities.
- A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
- Up to $5,250 annually in tuition reimbursement.
- Paid training and all the tools and resources you'll need to be successful.
- View all our health, wealth and life offerings at
- Answers customer questions from incoming calls and emails and ensure all customers issues are resolved to recover high quality customer experience
- Verifies the nature and extent of the issue by reviewing and troubleshooting appropriate records and damage documentation to identify a problem resolution and educates the customer about Safelites practices and policies to deliver problem resolutions
- Provides updates to the appropriate parties as needed, providing new information as it becomes available, and draw to a close with a satisfactory resolution and follows up with the customer to determine the problem has been resolved and ensures customer delight
- Manages multi-system record keeping, documenting key activities in a clear, timely and concise manner while appropriately handling confidential and personal information
- Maintains favorable working relationships with internal associates throughout the call center and field organization to partner together to provide the highest level of customer experience
- All other duties as assigned.
- Age: Must be 16+ years of age.
- High school diploma or equivalent (or actively enrolled).
- Prior experience in a call center/contact center/customer service preferred.
- Ability to operate a computer and telephone systems while seated for extended periods of time.
- Strong communication skills, comfortable speaking with a pleasant voice, retaining composure, and building rapport among peers, stores and customers.
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Customer Care Representative - Ashley, United States - Safelite
Description
Must be an Ohio resident. Must have reliable High Speed Internet.
Does this position interest you? You should apply even if you dont match every single requirement We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
The Customer Care Agent is an important role when communicating with our customers. These empathetic and understanding professionals provide efficient, helpful telephone support for claims processing and appointment scheduling. The Customer Care Agent is responsible for answering any questions related to Safelites National Lifetime Warranty, addressing any customer service issues and assist in resolving any escalated customer issues, which tend to be complex and high stress in nature.
What Youll Get
What Youll Do
What Youll Need
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