- Order Management: Answer Inbound Calls, Process orders via multiple channels, Email customer confirmations, follow-up and provide status information to customers, process drop-ships, prioritize and perform daily follow-ups to ensure timely resolution, review orders for accuracy and make changes to existing orders, provide pricing when requested, route special orders using the appropriate process, ensure that order drops to fulfillment without delay.
- Customer Communication: Collaborate with other internal departments on behalf of the customer, explain basic products and services.
- Customer Resolution: Research and resolve billing and pricing inquiries, evaluate customer concerns and resolve to customers satisfaction, resolve any order issues that impede same day shipping, determine and authorize credits/rebills and product returns.
- Administration: Filing as necessary, perform other duties as assigned by management.
- One to two years of customer service experience.
- Strong computer skills. Basic understanding of MS Outlook, Word, and Excel.
- Experience should include an environment where calls were monitored and scored as well as metrics applied to individual and team performance.
- Able to successfully work in a changing environment.
- Strong interpersonal skills. Must be able to develop and maintain cooperative working relationships with customers and co-workers.
- Ability to accurately assess a situation, identify and resolve customer problems.
- Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image. Able to diffuse an upset customer and/or an intense situation.
- Must possess self-motivation and the initiative to exceed customer expectation.
- Superior communication skills, both written and verbal. Able to present information and solutions in a professional and courteous manner.
- Excellent attention to detail and accuracy.
- Able to organize and prioritize tasks in order to handle call load and still finish other duties.
- Experience working within a distribution company preferred.
- Emergency Medical or Hospital related experience a plus.
-
Customer Care Representative
1 week ago
Value City Furniture Columbus, United States** Customer Care Representative - Bilingual - Starting at $15.50** · *Share by Email* Location: CORPORATE OFFICE At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey. To that pur ...
-
Central Ohio Primary Care Powell, United StatesCentral Ohio Primary Care Physicians is seeking Patient Service Representative for our Powell Primary Care Associates office in Powell, OH. This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start ...
-
Customer Care Representative
1 week ago
Russell Tobin Columbus, United StatesPosition Title: Customer Support Representative/Account Representative-Sr · Location:4343 Easton Commons Columbus OH 43219 · Duration:6months Contract · Pay rate: $19.17/hr. on w2. · Preference Criteria: · We prefer candidates with either a College Degree or Previous Contact Cent ...
-
Customer Care Representative
1 week ago
Russell Tobin Columbus, United StatesJob Description · Job DescriptionPosition Title: Customer Support Representative/Account Representative-Sr · Location: Columbus OH 43219 · Duration:6months Contract · Pay rate: $19.17/hr. on w2. · Preference Criteria: · We prefer candidates with either a College Degree or Previou ...
-
Patient Care Representative I
15 hours ago
Gifthealth Columbus, United StatesJob Description · Job DescriptionSalary: Ranging from $16 to $20 · Shift details: Full-time employees will work 40 hours per week with multiple shift times available. · Monday-Friday 7:00 am to 10:00 pm (multiple 8-hour shift options) · Saturday-Sunday 8:00 am to 4:00 pm (rotatin ...
-
Customer Care Representative II
8 hours ago
Terumo Medical Corporation Franklin Township, United StatesJob Summary · Customer Care Representative II (CCRII) strives to provide the absolute best customer experience daily. Responsible for order entry and managing all customer requests about product orders, returns, or general inquiries with a focus on customer satisfaction. .CCRII ...
-
Customer Care Representative
3 weeks ago
Bobb Says Yes Columbus, United StatesBobb Automotive- has been doing business in Columbus since 1924, a well established and respected Auto Company. We are expanding our A-Team, which is our Call Center. · Are you bored by your current job or frustrated with not being able to find work? Are you a POSITIVE person w ...
-
Customer Care Representative
3 weeks ago
Bobb Says Yes Columbus, United StatesBobb Automotive- has been doing business in Columbus since 1924, a well established and respected Auto Company. We are expanding our A-Team, which is our Call Center. · Are you bored by your current job or frustrated with not being able to find work? Are you a POSITIVE person w ...
-
Customer Care Representative
3 weeks ago
Russell Tobin Columbus, United StatesJob Description · Job DescriptionPosition Title: Customer Support Representative/Account Representative-Sr · Location:4343 Easton Commons Columbus OH 43219 · Duration:6months Contract · Pay rate: $19.17/hr. on w2. · Preference Criteria: · We prefer candidates with either a Colleg ...
-
Customer Care Representative Select
3 weeks ago
Merieux NutriSciences Columbus, United StatesCustomer Care Representative Select · Columbus · Regular · MERIEUX NUTRISCIENCES · As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide ra ...
-
Customer Care Representative Select
3 weeks ago
Merieux NutriSciences Columbus, United StatesCustomer Care Representative Select · Columbus · Regular · MERIEUX NUTRISCIENCES · As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide ra ...
-
Sr. BDR Lead
4 weeks ago
Nymbl Systems Dublin, United StatesSenior Business Development Representative Lead (Outbound Focus) · Seeking Senior Business Development Lead to Drive Success · Please take 5-7 minutes to complete this survey to be further considered for this position · Who You Are · As the Senior Business Development Lead, ...
-
InsideHigherEd Dublin, United States Administrative Jobs ,Job Title:Program Director, Early Childhood Development Laboratory School · Position Type:Management · Position Code:2ASS07 · FTE:1 · Pay Rate (or Annual Salary):$100,152 - $121,776/annual · Job Location:Chabot College, 25555 Hesperian Blvd., Hayward, CA 94545 · Department:Social ...
-
Grooming Salon Leader
1 week ago
Petsense Dublin, United StatesJob Summary · This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business. This includes overseeing daily operations of the salon, training and coaching staff, and providing exceptional customer ...
-
Patient Service Representative
2 weeks ago
Quantum Health Dublin, United States permanentDescription · Now HiringForJune Classes StartingPay:Minimum $ Maximum $24.00 per/hour* Shift Differential:+ $0.50 per/hour between 11:00am-8:30pm EST; + $1.50 between 12:00pm-10:00pm EST Location:This position is located at our Dublin, OH campus. Who weare Founded in 1999 and he ...
-
Instructor, Nursing
3 weeks ago
InsideHigherEd Dublin, United States Faculty Jobs ,Job Title:Instructor, Nursing (Psychiatric/Mental Health) · Position Type:Faculty · Tenure Information:Tenure Track · Position Code:2FHS03 · FTE:1.0 · Pay Rate (or Annual Salary):$121,788 - $131,889/annual · FLSA:Exempt · Job Location:Chabot College, 25555 Hesperian Blvd., Haywar ...
-
Caregiver for COVID Cases Hazard Pay $26 per
2 weeks ago
Compassionate Caregivers Home Care Dublin, United States Full time, Part timeHello, we are "COMPASSIONATE CAREGIVERS" · We are a family-run, clinician-owned caregiving agency that is growing and changing daily. · We are looking for a Caregiver to represent our company in both the Columbus and Dublin, OH areas for COVID cases · Hazard Pay-$26 per hour · Ho ...
-
Licensed Practical Nurse
1 week ago
Affordable Home Health Care Dublin, OH, United States Full timeSummit Home Care and Hospice is searching for an experienced and motivated Licensed Practical Nurse (LPN) to join our team What we offer: · Job Type: · Full-time Standard shift: M-F · Salary Range: · $23-30 hourly Why work for Summit: Our commitment is to provide comprehensive ...
-
Director of Nursing
1 week ago
The Convalarium Of Dublin Dublin, United States*Director of Nursing - $140K* · The Convalarium of Dublin is a long-term care facility that is dedicated to providing quality care to our residents. We are committed to creating a positive and supportive work environment for our employees, and we offer a competitive salary, grea ...
-
DIRECT URGENT HIRETelephonic LPN
3 weeks ago
Vensure Employer Services Dublin, United StatesJob Description · Job Description**Schedule would be from 8:45am to 5:15pm EST, with a rotation of being an overnight nurse on call via cell phone** · The Licensed Practical Nurse works with patients, providers, and Plan sponsors to meet the patient's health needs through communi ...
Customer Care Representative - Dublin, United States - Sarnova
Description
Position Title: Customer Care Representative - Cardio Partners - Remote (Central Time)
Req ID: 4555
Location: Remote, United States
Remote: Remote
Job Description
OverviewSummary:
The Customer Care Representative is primarily responsible for answering in-bound calls from customers wishing to place orders, inquire about an order, or resolve an issue. This position requires an individual who demonstrates care and empathy, a focus on results, and strong communication skills in working across many departments on behalf of the customer.
Cardio Partners, a division of Sarnova, is a national leader in emergency prevention and an ardent advocate in the fight against Sudden Cardiac Arrest, which claims more than 350,000 lives each year. From AED sales and repair services, program management, and CPR training, we cover all aspects of cardiac emergency preparedness. We are a trusted partner to thousands of businesses across the country with more than 32,000 customers worldwide.
Organizational Impact:
In this role for Sarnova, you are our brand ambassador delivering delight in every interaction. You help deliver the right product, in the right hands, and in the right amount of time. You impact your line of business through empathy, order quality, first call resolution and promoting satisfied customers leading to growth, retention and advocacy.
ResponsibilitiesEssential Duties and Responsibilities:
Skills/Experience Required:
Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled.
Our mission is to be the best partner for those who save and improve patients' lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.
PI
