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    Customer Care Representative - Columbus, United States - Value City Furniture

    Value City Furniture
    Value City Furniture Columbus, United States

    2 weeks ago

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    Description

    ** Customer Care Representative - Bilingual - Starting at $15.50**

    *Share by Email* Location: CORPORATE OFFICE At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey. To that purpose, our job is to provide our customers with an easy and fun furniture shopping experience. The Customer Service Representative is critical in ensuring we meet that goal. You live on the front lines of building the best on-line customer experience where serving others and owning it are our passion. Most importantly, this person will be a champion of our culture and values.

    **Why youll want to join our team:**

    Wonderful work environment - friendly leaders and supportive cross-functional partners

    Ability to work remotely

    Comprehensive medical, dental, and vision benefits

    401K plan

    Opportunities to advance into other corporate roles

    Employee discounts at our affiliate brands which include Value City Furniture, American Signature Furniture, DSW, American Eagle Outfitters and Aerie

    **Some of the functions the Customer Service Representative will perform:**

    Answers inquiries by collecting information; researching, and providing information accurately

    Resolves problems by listening to issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

    Documents resolution or next steps

    Sell additional services by recognizing sales opportunities to customers

    Maintains call center database by entering information accurately and in a timely manner

    Keeps equipment operational by following established procedures

    Participates in on-the-job educational opportunities provided by ASI

    **The ideal candidate will have among other skills and abilities:**

    Patient, positive attitude

    Demonstrates professional etiquette

    Exceptional computer skills (PC and O365)

    Ability to work quickly under pressure

    Time management skills

    Enjoys working independently

    Internally motivated

    Adaptability; flexible to changing market forces and shifting priorities

    Minimum of 1-3 years of customer service experience, preferably in the retail industry

    Great communication skills

    Ability to "Read" Customerslisten for subtle cues about current mood, patience level, personality, etc.

    Thrives on identifying problems and providing solutions

    Passion for serving others and building customer loyalty

    Bilingual *Spanish speaking* a plus

    High School Diploma or equivalent combination of education and experience

    If you are selected for an interview, a formal job description is available. Your interviewer can answer any questions you may have about your role in our company.

    Category Description Status

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