- From the moment you login, you'll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
- You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
- You will partner internally to create a seamless experience for our customers and resolve potential issues.
- A career path with opportunity for growth
- Ability to obtain your Associate's or Bachelor's degree or further your education with tuition reimbursement.
- Affordable Health Insurance, Dental, Vision and Basic Life
- 401K match, Paid Time Off, Holiday Pay
- Quarterly incentive bonus and annual increases plan based on performance.
- Requires a HS diploma or equivalent previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
- The majority of each day will be spent on the phone. Ability to work from home with hard-wired internet access and a quiet and private workspace strongly preferred
- A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact preferred
- A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns preferred
- A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer preferred
- Have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member's needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed preferred
- Flexible and quick learner, willing to adapt to changing customer and business needs preferred
- Bilingual (Spanish) preferred
-
Customer Care Representative
1 week ago
Value City Furniture Columbus, United States** Customer Care Representative - Bilingual - Starting at $15.50** · *Share by Email* Location: CORPORATE OFFICE At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey. To that pur ...
-
Customer Care Representative
4 weeks ago
Bobb Says Yes Columbus, United StatesJob Description · Job Description Bobb Automotive- has been doing business in Columbus since 1924, a well established and respected Auto Company. We are expanding our A-Team, which is our Call Center. · Are you bored by your current job or frustrated with not being able to find ...
-
Customer Care Representative
1 week ago
Russell Tobin Columbus, United StatesPosition Title: Customer Support Representative/Account Representative-Sr · Location:4343 Easton Commons Columbus OH 43219 · Duration:6months Contract · Pay rate: $19.17/hr. on w2. · Preference Criteria: · We prefer candidates with either a College Degree or Previous Contact Cent ...
-
Customer Care Representative
5 days ago
Russell Tobin Columbus, United StatesJob Description · Job DescriptionPosition Title: Customer Support Representative/Account Representative-Sr · Location: Columbus OH 43219 · Duration:6months Contract · Pay rate: $19.17/hr. on w2. · Preference Criteria: · We prefer candidates with either a College Degree or Previou ...
-
Customer Care Representative
3 weeks ago
Bobb Says Yes Columbus, United StatesBobb Automotive- has been doing business in Columbus since 1924, a well established and respected Auto Company. We are expanding our A-Team, which is our Call Center. · Are you bored by your current job or frustrated with not being able to find work? Are you a POSITIVE person w ...
-
Customer Care Representative
3 weeks ago
Bobb Says Yes Columbus, United StatesBobb Automotive- has been doing business in Columbus since 1924, a well established and respected Auto Company. We are expanding our A-Team, which is our Call Center. · Are you bored by your current job or frustrated with not being able to find work? Are you a POSITIVE person w ...
-
Customer Care Representative
3 weeks ago
Russell Tobin Columbus, United StatesJob Description · Job DescriptionPosition Title: Customer Support Representative/Account Representative-Sr · Location:4343 Easton Commons Columbus OH 43219 · Duration:6months Contract · Pay rate: $19.17/hr. on w2. · Preference Criteria: · We prefer candidates with either a Colleg ...
-
Customer Care Representative Select
3 weeks ago
Merieux NutriSciences Columbus, United StatesCustomer Care Representative Select · Columbus · Regular · MERIEUX NUTRISCIENCES · As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide ra ...
-
Customer Care Representative Select
3 weeks ago
Merieux NutriSciences Columbus, United StatesCustomer Care Representative Select · Columbus · Regular · MERIEUX NUTRISCIENCES · As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide ra ...
-
Customer Care Representative II
4 weeks ago
Terumo Medical Corporation Franklin Township, United StatesJob Summary · Customer Care Representative II (CCRII) strives to provide the absolute best customer experience daily. Responsible for order entry and managing all customer requests about product orders, returns, or general inquiries with a focus on customer satisfaction. .CCRII ...
-
RN Case Manager PRN
2 weeks ago
National Church Residences Ohio, United States Part timeDescription · : Title: RN Case Manager (NE) · Job Code: Division: Senior Living · Status: Non-Exempt Reports to: Director of Clinical Management · PURPOSE · According to prescribed policies and procedures of the organization including all applicable federal, state and local regu ...
-
Sales and Marketing Representative
3 weeks ago
SpecialtyRx Columbus, United States Full timeSpecialtyRx is a full-service pharmacy, partnering with sub-acute and long-term care facilities. Our Columbus, Ohio team is seeking a Sales and Marketing Representative to plan and execute sales actions among designated regional prospects, meeting and exceeding budget, profitabil ...
-
Account Executive Community Educator
3 weeks ago
Alternate Solutions Health Network Ohio, United States Full timeAgency: · The Christ Hospital Home Health CareOur culture and people are what set us apart from other post-acute care providers. We're dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY. · SUMMARY: ...
-
Patient Representative
1 week ago
InsideHigherEd Columbus, United StatesScreen reader users may encounter difficulty with this site. For assistance with applying, please contact hr- If you have questions while submitting an application, please review these frequently asked questions. · Current Employees and Students:If you are currently employed or e ...
-
Attorney | Litigation
4 weeks ago
Mission Recruiting Columbus, United StatesA successful firm dedicated to representing the needs of hospitals, physicians, extended care facilities, other healthcare professionals, and attorneys is seeking a talented and ambitious litigation attorney licensed in Ohio to become an integral part of their team. The ideal can ...
-
Outside Sales Representative
1 week ago
M.G. Newell Corporation Columbus, United StatesThe primary purpose of this position is to profitably grow the sales of the company in an assigned territory. · LOCATION: Columbus, Ohio and Northeast Ohio · We seek a professional sales representative with a background in Industrial Sales, preferably with equipment experience re ...
-
Inside Sales Representative
2 hours ago
Crowe Columbus, United States Full timeDescription · : Inside Sales Representative · Overview · The Inside Sales Representative ("ISS") is responsible for identifying, validating, and qualifying new opportunities in assigned accounts, geographies, and industry verticals. ISS representatives use a spectrum of tacti ...
-
Financial Services Representative
3 days ago
Nationwide Private Client Ohio, United States Full timeAre you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you At Nationwide, "on your side" goes beyond just words. Our custom ...
-
Account Manager, HME
2 weeks ago
RDL McKesson Medical-Surgical Minnesota Supply Inc. Ohio, United States Full timeHME has different medical supply and equipment needs to assist patients in recovery or remain as healthy as possible. McKesson's extensive portfolio of medical supplies and equipment offers your HME site the industry's largest array of products your patients need, both now and as ...
-
Chief Legislative Officer
1 week ago
Ohio Department of Developmental Disabilities Columbus, United StatesPrimary Location · :United States of America-OHIO-Franklin County-Columbus Work Locations · :Lazarus 550 West Town StreetColumbus43215 Organization · :Ohio Department of MedicaidClassified Indicator:UnclassifiedBargaining Unit / Exempt:Exempt Schedule · :Full-timeWork H ...
Customer Care Representative I - Columbus, United States - Elevance Health
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Anticipated End Date:
Position Title:
Customer Care Representative I - FHPS
Job Description:
Job Title:
Customer Care Representative I
Location: This position will work a hybrid model (remote and office). The ideal candidate will live within 50 miles of 6087 Technology Pkwy, Columbus, GA 31820.
This position will have on-site training and will require you to be in the Columbus, GA office.
Hours: 8:30am-5:00pm EST during training and 9:00am-5:30pm EST after training
Must have 100% attendance during the first 11 weeks of training
Start date:
7/1/2024.
*$500 Sign on Bonus Included
As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquires.
You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide.
If you want to be a part of this exciting team, make a difference in someone's life and help make healthcare easy, apply todayHow you will make an impact:
Minimum Requirements:
For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Job Level:Non-Management Non-Exempt
Workshift:
Job Family:
CUS > Care Reps
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler.
We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates.
They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week.
Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.