- Build and maintain strong relationships with LanguageLine assigned clients, acting as their primary technical point of contact.
- Provide in-depth technical guidance on LanguageLine suite of solutions, understanding the technical makeup and how they inte,grate with client systems.
- Monitor and communicate platform changes, new software releases, and updates to clients, ensuring they understand the benefits and impacts to their operations.
- Advocate for client's needs and priorities within the organization, influencing product roadmaps and feature enhancements.
- Assist clients in troubleshooting and resolving technical issues, coordinating with internal support teams as necessary.
- Conduct regular review meetings with clients to ensure their satisfaction with our solutions and to identify opportunities for growth and improvement.
- Prepare and present reports on account status, including progress, risks, and opportunities, to internal stakeholders.
- Support LLS' Quality Management System (QMS) to continually improve the Division's processes, procedures, and services; and thereby increase efficiency, productivity, effectiveness, and customer satisfaction.
- Bachelor's degree in computer science, engineering, or related field or equivalent experience
- Proven 3+ years of experience in technical account management or customer-facing role, language services field a plus.
- Strong technical background with knowledge of mobile applications & web services. Voice and video solutions (telephony solutions, SIP, WebRTC), EHR (Electronic Health Record) platforms, and call center backgrounds are a plus.
- Analytical mindset with a strong troubleshooting background, the ability to problem-solve and make data driven decisions.
- Excellent communication and interpersonal skills, with the ability to effectively interact with clients and internal teams at all levels.
- Demonstrated project management skills with the ability to prioritize tasks, manage timelines, and drive results.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
- Customer-centric approach with passion for delivering exceptional service and exceeding client expectations.
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Technical Account Manager - Monterey, United States - LanguageLine Solutions
Description
Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone's life every second of every day.
Job Description
Position Title: Technical Account Manager
Reports To: Director of Product Development
Department: Technology / Product Development
Primary Location: US CA Monterey Headquarters
Additional Location: US (Remote)
Classification: Salary
Position Summary
As a Technical Account Manager at LanguageLine Solutions, you will play a pivotal role in bridging the gap between our technology solutions and our clients' business needs. This role requires a unique combination of technical expertise, customer service, and communication skills.
The ideal candidate will have a deep understanding of our technology stack and the ability to provide expert level knowledge on how our solutions interact within the client's ecosystem. You will be responsible for working with our Sales Account Executives to manage client relationships, understand their technical requirements, and ensure that our solutions are aligned with their business goals.
Key Areas of Responsibility
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter
Requirements
Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.
Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.
VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)
