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    Practice Administrator/HR Manager - Rockville, United States - Apparent

    Apparent
    Apparent Rockville, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionDescription:

    Job Description: FT employee for larger sized (~13,000 patients) pediatric practice that acts as a direct conduit between the managers and the leadership team, overseeing practice management, human resources, customer relations

    Specific Job Responsibilities

    Practice Management:

    • Identify and develop new practice policies and initiatives to improve work flow and customer experience
    • Execute strategic solutions as directed by leadership
    • Become an ECW (EMR program) superuser
      • Develop proficiency in front desk check in process
      • Understand template usage
    • Office supply ordering and budget management
    • Facility maintenance management

    Customer Service/Patient directed Initiatives:

    • Provide ongoing customer service training for staff
    • Manage customer service complaints in conjunction with leadership
    • Patient Population Management
      • New patient onboarding process
      • Patient retention
      • Initiatives to maximize provider schedules
    • Patient policies
      • Updated/reviewed annually and as needed

    Human Resources:

    • Handling staff issues/questions/concerns
    • Global employee retention initiatives
    • Oversight of department managers
      • Documentation of corrective behavior meetings
    • Organizing/Tracking of Online Employee Awareness Trainings
      • Harassment, Diversity, HIPAA
    • Payroll Processing
    • PTO Oversight
    • Insurance benefit enrollment, updates and termination management
    • Managing staff reimbursements

    Compliance:

    • Employee handbook oversight and compliance
      • Full review to be completed annually
    • OSHA
    • Oversight of all disciplinary actions
    • Equal Employment Opportunity

    Employee Recruitment:

    • Manage job postings on Indeed
    • Assist with phone/initial intake interviews
    • Run background checks and complete reference checks on candidates
    • Initiating offer letters and coordinating hire dates
    • Managing/oversight of the onboarding process (in coordination with department manager)

    Communication:

    • Dissemination of new policies to staff
    • Elevate staffing/practice issues to leadership team
    • Coordinate and oversee employee surveys
    • Coordinate and oversee anonymous complaint/suggestion forums

    Staff Engagement Activities:

    • Diversity, Equity and Inclusion Programming
      • Juneteenth, Hispanic Heritage Month, Black History Month
    • Employee life cycle event acknowledgement
    • Programming for Professional Days
      • Nurses, Admin, Physicians, NPs, PAs, Mental Health Providers
    • Coordination of company happy hours
    • Support managers in coordinating team building activities
    • Staff/Provider meeting coordination and set up
      • Meeting documentation and sign in sheets
    Requirements:

    Critical Skills:

    • "Facilitator" profile, diplomacy skills
    • Ability to engage employees to work together
    • Excellent listening and observation skills
    • Communication and interpersonal skills
    • Comfortable with change
    • Organizational skills
    • Critical thinking, quick learner, excellent problem solving skills
    • Data analysis skills

    Educational/Experience Requirements:

    • Bachelor of Science in Human Resources or related field
    • Professional Certification in Human Resources
    • 5-7 years of human resources experience
    • 5+ years of medical practice management experience
    • Strong knowledge of employment laws (OSHA, FMLA, other relevant regulations)
    • Working knowledge of payroll systems (Paylocity preferred)


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