Practice Administrator/HR Manager - Rockville, United States - Apparent

Apparent Rockville, United States

4 weeks ago

Description

Job Type

Full-time

Description

Job Description: FT employee for larger sized (~13,000 patients) pediatric practice that acts as a direct conduit between the managers and the leadership team, overseeing practice management, human resources, customer relations

Specific Job Responsibilities

Practice Management:

Identify and develop new practice policies and initiatives to improve work flow and customer experience
Execute strategic solutions as directed by leadership
Become an ECW (EMR program) superuser
- Develop proficiency in front desk check in process
- Understand template usage
Office supply ordering and budget management
Facility maintenance management

Customer Service/Patient directed Initiatives:

Provide ongoing customer service training for staff
Manage customer service complaints in conjunction with leadership
Patient Population Management
- New patient onboarding process
- Patient retention
- Initiatives to maximize provider schedules
Patient policies
- Updated/reviewed annually and as needed

Human Resources:

Handling staff issues/questions/concerns
Global employee retention initiatives
Oversight of department managers
- Documentation of corrective behavior meetings
Organizing/Tracking of Online Employee Awareness Trainings
- Harassment, Diversity, HIPAA
Payroll Processing
PTO Oversight
Insurance benefit enrollment, updates and termination management
Managing staff reimbursements

Compliance:

Employee handbook oversight and compliance
- Full review to be completed annually
OSHA
Oversight of all disciplinary actions
Equal Employment Opportunity

Employee Recruitment:

Manage job postings on Indeed
Assist with phone/initial intake interviews
Run background checks and complete reference checks on candidates
Initiating offer letters and coordinating hire dates
Managing/oversight of the onboarding process (in coordination with department manager)

Communication:

Dissemination of new policies to staff
Elevate staffing/practice issues to leadership team
Coordinate and oversee employee surveys
Coordinate and oversee anonymous complaint/suggestion forums

Staff Engagement Activities:

Diversity, Equity and Inclusion Programming
- Juneteenth, Hispanic Heritage Month, Black History Month
Employee life cycle event acknowledgement
Programming for Professional Days
- Nurses, Admin, Physicians, NPs, PAs, Mental Health Providers
Coordination of company happy hours
Support managers in coordinating team building activities
Staff/Provider meeting coordination and set up
- Meeting documentation and sign in sheets

Requirements

Critical Skills:

"Facilitator" profile, diplomacy skills
Ability to engage employees to work together
Excellent listening and observation skills
Communication and interpersonal skills
Comfortable with change
Organizational skills
Critical thinking, quick learner, excellent problem solving skills
Data analysis skills

Educational/Experience Requirements:

Bachelor of Science in Human Resources or related field
Professional Certification in Human Resources
5-7 years of human resources experience
5+ years of medical practice management experience
Strong knowledge of employment laws (OSHA, FMLA, other relevant regulations)
Working knowledge of payroll systems (Paylocity preferred)

Salary Description

$150,000 - $170,000

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