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    Front of House Manager - New York, United States - Valerie New York City

    Valerie New York City
    Valerie New York City New York, United States

    2 weeks ago

    Default job background
    Full time
    Description

    Front of House Manager

    We are looking for an experienced and talented Front of House Manager to join our team.

    Key requirements: 1-3 plus years of recent work experience in a leadership role in the hospitality restaurant industry and with supervisory/management experience within a high-volume setting.

    At Valerie, we provide high quality hospitality service to our guests in fun, enjoyable and energetic environment. If you are passionate about the hospitality restaurant business and genuinely enjoy providing memorable guest dining experience and enjoy the ability to coach, build a team, problem solve, and showcase your leadership skills, then we want to meet you. APPLY TODAY.

    In return, Front of House Managers are offered a competitive compensation package that includes a competitive salary, health insurance benefits, and promising growth and development.

    Generous on All Levels: We greet with expedite surprises, and deliver what guests don't know they need from the moment they arrive. Generosity is at our core, and we ensure that the value received will far exceed expectations.

    We Make Moments: We don't miss an opportunity to make a memory worth returning for–whether it's a birthday, anniversary, promotion or simply finding the perfect excuse to grab a drink and go big, we're going to take you over the top with the unexpected around every corner.

    Every element of Valerie has been painstakingly crafted from top to bottom with love. Our cocktail and food programs tell stories, and our team is passionately obsessed with creating a custom experience prepared specifically for you.

    We pride ourselves on being playful, but with seamless service, impeccable design and flawless food and beverage offerings to create a sincere brand of hospitality that is uniquely ours, and second to none.

    What You Will Do

    • Accomplish company goals by owning assigned tasks and exploring opportunities to add value to the position
    • Collaborate with the management team to create solutions for increased revenue and reduced spending
    • Regularly collaborate on restaurant-specific standard operating procedures (SOPs)
    • Recruit exceptional hourly staff members and ensure they're properly trained to execute their job duties above expectations, making sure they understand the company culture
    • Actively prepare for and participate in weekly Manager meetings
    • Work with the beverage director and chef team to ensure 100% customer satisfaction by auditing menu items and communicating often with guests during service
    • Maintain a safe, secure, and healthy work environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems
    • Communicate effectively and genuinely with guests, staff members and other departments
    • Respond quickly to guest complaints and requests in a friendly and professional manner. Consistently following up to ensure guest satisfaction that meets and exceeds our hospitality standards
    • Responsible for adjusting the environment, music, lighting, and temperature as needed to maintain the appropriate atmosphere
    • Keep up to date on the industry competition and grow industry knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, and being updated on press publications and articles
    • Report to the General Manager on operational wins, losses and areas in need of improvement
    • Focus on hospitality goals and continue to drive generosity within the operation

    What Makes You Great:

    • You have a love and passion for the hospitality industry.
    • You have 1-3 years of restaurant management experience (high volume restaurants preferred).
    • Ability to work evenings, and close a minimum of 2-3 nights a week.
    • You genuinely get joy out of making people happy and can have fun while working.
    • You can identify a problem and determine the solution.
    • You are organized, self-motivated, and proactive with a strong attention to detail.
    • You exemplify the highest standards of honesty and integrity.
    • You are highly confident in your abilities and are detail oriented.
    • You are a team player and have excellent communication skills.
    • You are compliant with all required food and safety certifications.
    • You have a strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required.
    • Proficient with computers (Microsoft Products), POS and technology.
    • Must be able to work and remain focused in a fast-paced and ever-changing environment.
    Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.

    More detail about Valerie New York City part of Lolita, Madame George and Valerie, please visit
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