- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field
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Remote Benefits Specialist
1 day ago
AOAIL Seattle, United StatesJoin our esteemed company, dedicated to serving working-class families since 1951, by offering crucial life, accident, and supplemental health products tailored to the unique needs of members in labor unions, credit unions, associations, and their families. We are actively seekin ...
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Remote Cyber Security Specialist
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TCI Technology Consulting Inc Seattle, United StatesTCI has an immediate need for aRemoteCyber Security Specialist in Raleigh, NC.This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Compr ...
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Senior Commission Specialist- Remote
1 week ago
ANSYS Seattle, United StatesANSYS, Inc. · Senior Commission Specialist- Remote · Seattle , · Washington · Apply Now · Requisition #:14490Our Mission: Powering Innovation That Drives Human AdvancementWhen visionary companies need to know how their world-changing ideas will perform, they close the gap be ...
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WFH - Remote Benefits Specialist
1 week ago
American Income Life AO - Christopher Rolph Seattle, United StatesIf you are looking for a fully remote position with the ability to travel, AO is the perfect opportunity for you · At AO, you can work 100% remotely and from anywhere in the world. On top of that, we host quarterly company retreats to destinations including Mexico, Las Vegas, and ...
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WFH - Remote Benefits Specialist
3 weeks ago
American Income Life AO - Christopher Rolph Seattle, United StatesIf you are looking for a fully remote position with the ability to travel, AO is the perfect opportunity for you · At AO, you can work 100% remotely and from anywhere in the world. On top of that, we host quarterly company retreats to destinations including Mexico, Las Vegas, and ...
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Legal Conflicts Specialist, REMOTE
3 weeks ago
Plona Partners Seattle, United StatesPosition: · Conflicts Analyst · Firm: · AmLaw50 · Location: · California Remote · Compensation: · $60,000 - $78,000 · Job Description: · Independently conduct thorough and accurate research of corporations, agencies and individuals listed as incoming parties to client/matte ...
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Senior Commission Specialist- Remote
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Ansys Seattle, United StatesRequisition #: 14490 · Our Mission: Powering Innovation That Drives Human Advancement · When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys softwar ...
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Accounts Payable Specialist Hybrid/Remote
3 weeks ago
Wilbur-Ellis Company, Inc. Seattle, United StatesThis position assists in managing cash flow through efficient and accurate payables and is responsible for the execution and management of a precise, efficient, and cost-effective payables function. Identifies and researches discrepancies in Accounts Accounts Payable, Specialist, ...
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senior pre service specialist remote
3 weeks ago
Providence , WA, United States**Description** · **Senior Pre Service Specialist - 100% Remote - We welcome residents in our footprint states, AK, CA, OR, WA, TX, or MT** · Under the direction of the Pre-Service Supervisor/Manager/Director, the Senior Pre-Service Specialist has a clear understanding and knowle ...
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Clinical Documentation Specialist RN Remote
1 week ago
Providence Health & Service Seattle, United StatesJob Description · Clinical Documentation Specialist RN *Remote - Most states eligible* · The Clinical Documentation Specialist (CDS) is responsible for supporting and facilitating the overall quality of medical record documentation by improving the completeness, accuracy, and re ...
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BUDGET KEY SERVICE INC Seattle, WA, United States Full timeBKS Security is experiencing great growth, and we want you to grow with us We provide cost-effective and timely installations, thorough excellent technicians and long-term maintenance and repair. You will be working for one of the fastest growing Commercial Security Solutions com ...
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Net2Source Seattle, United StatesNet2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We be ...
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Net2source Seattle, United StatesNet2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We be ...
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Claims Specialist Remote
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Accounts Payable Specialist Hybrid/Remote
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Wilbur-Ellis Bellevue, United StatesAccounts Payable Specialist Hybrid/Remote (Seattle, Tukwila, WA., OR Marion, Dublin, OH.)DescriptionFor over a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services. Join us and grow your career with a strong and ...
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Volunteer Editorial Team
4 days ago
ZephyrTech Sun City West, United StatesAbout the Company · Our company is the leading media group in the B2B sector for horticulture and floristry. In Germany, approximately 55 employees provide the green industry with high-quality specialist information. In addition to TASPO, Germany's most widely circulated weekly n ...
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Remote Travel Specialist
2 weeks ago
Adecco USA Washington, MO, United StatesEHS Specialist: · My client is looking for a EHS specialist to develop and implement programs to prevent environmental issues, injuries, and health impairment. Oversee environmental, social and governance policies and procedures, as well as reviewing and appraising proposed acti ...
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Morgan Stephens Bothell, United StatesJob Title: Referral / Authorization Specialist · (Healthcare Experience REQUIRED) · Location: Must live on West Coast - Pacific Time Zone · Pay: $20.00 per hour · Work Arrangement: 100% Remote - Temp to Perm. · Experience Required: 1+ Years of Relevant Experience · Company Over ...
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American Income Life AO - Emily Norde Redmond, United StatesExciting Opportunity for Insurance Professionals: Insurance Specialist Role - Remote and Flexible · Are you a motivated individual looking to elevate your career in customer service and sales management? We are currently seeking a dynamic Insurance Sales Specialist to join our re ...
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Providence St. Joseph Health Renton, United States Paid WorkAt Providence, our vision - health for a better world - is driven by the belief that health is a human right. That's why we're creating the health system of the future. Through our clinical practices and research network, our commitment to health equity, and our investments in ne ...
Technical Support Specialist- Remote - Seattle, United States - Atlantic Group
Description
Responsibilities
Requirements and skills