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Remote - Cell Therapy Operations Specialist - Scheduling and Cell Logistics - Seattle, United States - Net2Source
Description
Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.Position Title: Cell Therapy Operations Specialist - Scheduling and Cell Logistics
Duration: 12 months
Location: 100% remote
2 Positions/shifts Available
Weekend shift (Friday-Sunday, 12pm to 12am EST). Need GMP experience. Open to 100% remote
The Global Operations Specialist, Scheduling and Cell Logistics will be the primary points of contact for
our manufacturing and logistics partners, both internally and externally over the weekends. The
specialist will be responsible for monitoring patient treatment schedules for the manufacturing of Client's
clinical and commercial autologous cellular immunotherapy products.
The specialist will resolve realtime operational issues related to transportation, manufacturing, distribution, and administration.
The specialist must maintain strong relationships with both internal and external partners to ensure best-inclass customer service is delivered to our patient treatment centers around the world.
The primary duty of the Global Operations Specialist, Scheduling and Cell Logistics is to execute day-today operations (> = 95% of time). Participation in projects and working groups with growth opportunity
as operations permit, considering performance and alignment with development plan.
- The position is fully remote. Remote work must be performed at home with a consistent office
setup and internet access, as extensive work at computers and phones is essential to job function
- Standard work schedule will be 12 hours per day, Saturday through Monday, 12 AM ET to 12 PM ET
- Holiday on-call support is required as assigned
- Domestic and international travel is possible but will not exceed 10%
*Education and Experience:
- Bachelor's degree or equivalent work experience
- 3+ years of work experience in scheduling, planning, operations, logistics, and/or supply chain
- Experience working in Salesforce CRM, APEX, Oracle, SAP, and/or other comparable
planning/scheduling/execution systems is preferred
- Experience working in a regulated environment (cGMP/FDA) is preferred
- Must have strong proficiency with Office 365 software, especially Outlook, Excel, PowerPoint, and
Word
Responsibilities:
- Act as initial and primary scheduling point of contact for apheresis centers, manufacturing sites,
couriers, and other logistics partners
-Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites,
treatment sites, and third-party logistics
-Monitor collection, delivery, transportation, and manufacturing activities
- Troubleshoot and develop plans of action for issues throughout the patient journey
- Interact with internal and external stakeholders over the phone and email
- Ensure a positive end-to-end customer experience
-Execute urgent escalations and facilitate product returns and product replacements
- Input and maintain transactional data related to patient schedules within Client's scheduling system
-Actively participate in tactical and other meetings as assigned
- Facilitate daily operations activities and meetings including shift turnover on rotating basis
-Provide real-time scheduling portal support to external users
-Monitor and triage requests and issues within the case management system
- Provide on-call and holiday support as assigned
-Knowledge, Skills, and Abilities:
-Highly self-motivated, self-aware, and professional
-Flexible in responding to quickly changing business needs
- Exceptional customer service orientation
- Skilled at managing tense situations and de-escalation
-Eager to work with teams from other regions and cultures
- Strong sense of ownership and accountability
-Able to work independently and in groups
- Fluent reading, speaking, and writing skills required in English
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Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.
Equal Employment Opportunity Statement:
Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Awards and Accolades:
• America's Most Honored Businesses (Top 10%)
• Awarded by USPAAC for Fastest Growing Business in the US
• 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
• Fastest 50 by NJ Biz (2020, 2019, 2020)
• INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
• Top 100 by Dallas Business Journal (2020 and 2019)
• Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
• 2019 Spirit of Alliance Award by Agile1
• 2018 Best of the Best Platinum Award by Agile1
• 2018 TechServe Alliance Excellence Awards Winner
• 2017 Best of the Best Gold Award by Agile1(Act1 Group)
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