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    Travel Team Lead - Boston, MA, United States - TalentBurst, Inc.

    TalentBurst, Inc.
    TalentBurst, Inc. Boston, MA, United States

    4 days ago

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    Description

    The Program Readiness Lead (Readiness Lead) will oversee a team of readiness liaisons and work closely with agency representatives and software integrator (SI) staff.

    This role includes preparing agencies for the implementation of the new financials solution, assessing their readiness to adopt changing business practices and procedures, and providing agencies support throughout the process.

    The Readiness Lead plays a crucial role in the program due to anticipated changes in business processes with the introduction of the new financial solution.

    This role requires a demonstrated success and a deep understanding of change management principles, processes, methodologies, and tools along with strong organizational, analytical and communication skills.

    The Readiness Lead works under the direction of the CLIENT Change Management Lead and is responsible for creating and managing the end-user readiness strategy and plan.

    Additionally, the Readiness Lead and Readiness Team play a key role in assisting agencies currently using other applications to support agency functionality that will now be offered in the new solution to understand and adopt the new enterprise-wide model.

    The Readiness Lead will work with the CLIENT Change Management and Communications Leads to effectively communicate the CLIENT Program's vision and rationale to agency leadership and the end-user community.

    Working with the CLIENT Operations/System Administration Lead, the Readiness Lead will coordinate the process to provision end-users with security roles.

    This position will ensure that agency security requests adhere to Client practices governing data access controls, and align with appropriate user roles and responsibilities.

    This will involve maintaining a comprehensive required checklist of tasks, including end-user training, security provisioning, ensuring successful trial access to the new solution, and verifying system requirements for desktops or other set up necessary for optimal solution utilization.

    These tasks include items such as interfaces to/from the new solution, data warehouse queries or extracts, and reports that the agency will need to run from the online system.

    Working under the direction of the CLIENT Change Management Lead, the Readiness Lead will:

    Work with CLIENT Program Management Office workstreams including Organizational Change Management, Financial, Technical and the SI/product vendor to develop a deep understanding of new or changing business processes.

    Work with CLIENT technical teams to maintain a list of technical tasks that must be completed prior to go live including items such as interfaces to/from the new solution, data warehouse queries or extracts, and reports agencies will need to run from the online system.

    Understand the desktop system requirements for optimal performance of the new solution.

    Work closely with agencies to understand their use of specific applications that offer functionality not currently available in MMARS.

    Promote adoption of new enterprise-wide functionality offered by the new Financials solution.

    Create and conduct change readiness assessments to evaluate agency readiness, inform updates to the program plan and rollout/deployment strategy.

    Oversee the work of Readiness Liaisons to apply a structured approach to complete change readiness interviews, assess the change impact for each agency, and outline strategy for addressing change impacts.

    Create agency- specific readiness plans that include communications dissemination, organizational/operational readiness, technical readiness, end-user security provisioning, and training.

    Provide regular timely reports on challenges, foreseeable problems, anticipated issues, and potential risks along with alternative solutions and mitigation plans.

    Work with agency "champions " to provide post-implementation support, identify issues, and mitigate risks.

    Experienced manager with the ability to oversee, coach and motivate others and provide timely and effective feedback to achieve and sustain desired levels of performance.

    Ability to assess priorities and operate in a flexible manner to meet the dynamic needs of the program.
    Demonstrated experience in using computer-based tools including Microsoft Office (Word, Excel, Power Point, Visio, and Outlook).
    Travel to different agencies, within the Client, may be required.

    The successful candidate will demonstrate an energetic, proactive approach to work, who tracks and follows up on tasks independently, who seeks out additional work, and who recommends improvements to current processes.

    Basic understanding of the following Financials functions particularly in large public sector organizations
    Sophisticated Chart of Accounts to support budget controls and reporting across multiple units or organizations
    Federal Grants Management
    Project Management
    Asset and Inventory Tracking and Management
    Billing and Accounts Receivable
    Data Reporting and Analytics
    Bachelor's degree in related field with - 5 years' experience with change management coordination in a large-scale organization
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