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    Team Lead - Boston, United States - Boston Medical Center

    Boston Medical Center
    Boston Medical Center Boston, United States

    2 weeks ago

    Boston Medical Center background
    Full time
    Description

    POSITION SUMMARY:

    Responsible for the optimal functioning of the department by ensuring patients receive quick access, excellent customer service, quality patient care and are referred to the appropriate sources.

    Position: Team Lead

    Department: Pulmonary Clinic Med Spec

    Schedule: Full Time

    JOB REQUIREMENTS

    EDUCATION:

    An Associate's degree in Business or related field (or equivalent combination of formal education and experience).

    EXPERIENCE:

    Requires at least three years of relevant work experience with one of the required years of experience in healthcare, customer service, managed care or medical insurance.

    KNOWLEDGE AND SKILLS:

    • Ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example.
    • Excellent organizational skills to set priorities and efficiently complete assigned work.
    • Ability to effectively speak, read, and write English.
    • Requires excellent communication, interpersonal and problem solving skills.
    • Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.
    • Ability to work independently and to make decisions based on department polices and established procedures..
    • Demonstrated technical competency using standard hospital computer systems including Microsoft Office (Word, Excel, Outlook), web browsers, and hospital registration systems.
    • Must be able to maintain strict protocols of all confidential or sensitive information

    Equal Opportunity Employer/Disabled/Veterans

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