Ed Patient Access Representative Team Lead - Boston, United States - Boston Medical Center

Boston Medical Center

Verified Company

Boston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position:
ED Patient Access Representative Team Lead***
Department:Patient Access Services

Schedule:
Part Time

***: Under general supervision from the department supervisor, manager or director, is responsible for the optimizing department operations by ensuring timely arrivals, registrations and floor support for all ED Patient Access Representatives and ED areas. Responsible for leading assigned staff and providing support to the supervisor, manager, director and the department in matters pertaining to day to day operations, registration, staffing, scheduling, and various productivity reports. New hire orientation and refresher training responsibilities as needed.

JOB REQUIREMENTS

EDUCATION:

Requires knowledge generally acquired through the completion of an Associate Degree or equivalent combination of education and/or experience.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Certified CHAA - Certified Healthcare Access Associate through NAHAM - National Association of Healthcare Access Management

Obtain certification in CHAA - Certified Healthcare Access Associate through NAHAM - National Association of Healthcare Access Management within 16 months of employment.

EXPERIENCE:

3+ years of registration related experience

KNOWLEDGE AND SKILLS:

Sound judgment and critical thinking
Ability to prioritize and handle multiple tasks in a very busy environment
Strong organization and followthrough skills
Basic computer literacy required
Accuracy and attention to detail
Ability to work independently and as a part of a team
Strong customer service and interpersonal skills
Strong communication skills
Must be flexible and able to function within a team
Ability to maintain composure in stressful circumstances
Basic computer skills and/or facility to learn computer skills required for MS Outlook, Epic

ESSENTIAL RESPONSIBILITIES / DUTIES:

Supervises staff to ensure compliance with hospital goals and mission in a way that contributes to the growth of the staff/department.
Manages work flow and monitors quality of work of the support staff group to ensure an efficient operational flow, timely completion of assignments and adherence to department's standards and regulations.
Distributes work load in a fair and equitable manner in order to meet departmental goals and ensure proper patient flow.
Assists supervisor in determining appropriate work procedures to meet targeted goals; identifies problem areas and initiates changes in assignments, procedures, etc.
Coordinates and maintains the monthly schedule for department coverage. Schedules team assignments for the week, for the day and schedules breaks. Reviews with supervisor at least weekly.
Assists with the training of staff, to ensure compliance with mandatory regulations.
Assist supervisor in monitoring staff performance, productivity and compliance with departmental procedures to ensure quality and completeness. Provides feedback to supervisor to assist in staff annual performance appraisals.
Works cooperatively and provides constructive feedback to staff and takes appropriate steps to effectively resolve issues, seeking assistance from his/her supervisor/manager when needed.
Provides direction and development to employees by coaching, identifying training needs, assigning progressively challenging projects, and assisting in career development planning.
Remains knowledgeable of and follows appropriate policies, procedures, and work rules, including but not limited to, policy regarding hours of work, absenteeism and tardiness. Provides recommendations to supervisor or manager regarding followup action and/or disciplinary actions.
Interviews patients, families, or referring physicians via fax or telephone to obtain all financial and demographic information required for reimbursement for services rendered.
Enters patient registration data into online system using a PC/computer terminal according to established procedures to ensure proper reimbursement from thirdparty payors and patients.
Monitors team members to assure they follow departmental and hospital policies. Recommends changes to departmental policies and procedures relative to billing and collection in order to achieve the goals of productivity and quality patientfocused service
Responds to inquiries, identifies problems, and resolves the problem or issue.
Meets with team, other team leaders, and all related departments to coordinate activities, share information, and identify and resolve problems. Promotes cooperation between teams.
Acts as a resource person and team leader to ensure each ED Patient Access Representative receives the necessary support to accomplish goals.
Ensures all areas of the Emergency Department are adequately covered with ED Patient Access Representatives
Conducts daily shift huddles
Delivers outstanding customer service to both internal and external customers.
Ensures the i