Jobs
>
Houston

    Call Center Representative - Houston, United States - Texas Bay Area Credit Union

    Texas Bay Area Credit Union
    Texas Bay Area Credit Union Houston, United States

    2 weeks ago

    Default job background
    Description
    Location

    12611 Fuqua Street

    Houston, TX 77034

    ** this is not a remote position **

    Primary Job Function

    In order to help Texas Bay Credit Union (TBCU) stand out as a leading financial institution the Call Center Representative is responsible for assisting members over the phone with financial transactions and delivering exceptional member service.

    Essential Duties and Responsibilities
    • Respond to all inquiries, complaints, and questions from callers in a courteous and professional manner.
    • Maintain confidentiality concerning member accounts and credit union business.
    • Keep abreast of all credit union products and services to the extent that you are able to answer all member questions. This includes marketing promotions, membership eligibility, general knowledge regarding loan servicing, accounting inquiries, rates, etc.
    • Research member accounts as needed and follow-up with members in a timely manner.
    • Actively promote and sell credit union products and services by recognizing member needs and matching services and products according to needs. Maintain proper documentation for tracking.
    • Maintain daily log of incoming phone calls.
    • Participates in the Performance Reward Program.
    Other Duties and Responsibilities
    • Processing emailed loan applications, processing verifications of deposit, and retrieving and responding to emails from members.
    • Play an active part in helping credit union teams function smoothly and efficiently.
    • Stay alert to potential problems and propose changes to policies and programs.
    • Back-up other coworkers as needed.
    • Perform other duties as assigned or needed.
    • As an employee of a "Essential Business" (as defined by Texas's Executive Order GA 14), employees are expected to continue to report to work as scheduled during state issued emergency declarations.
    Required Knowledge
    • A high school education of GED
    • One year to three years of similar or related experience, previous call center experience preferred
    • Completion of required training courses
    • Proficient in MS Office and computer skills
    Required Abilities
    • Attention to detail and strong organizational skills
    • Analytical, problem resolution, and decision-making skills
    • Strong verbal and non-verbal communication skills
    • Must be self-motivated and a quick learner
    • Must be able to multi task and work well in a fast-paced environment
    • Excellent member service skills
    • Demonstrate all Texas Bay Core Values
    • Demonstrate the ability to maintain confidentiality and exercise discretion
    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee is regularly required to walk, sit, reach with hands and arms, kneel, talk, hear, and climb stairs. The employee must occasionally lift and/or move 10-15 pounds. This position requires viewing of computer monitor for extended lengths of time and travel to and from all credit union offices.

    Disclaimer

    The above information on the description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
  • Independence Marketing Group Inc

    Call Center Representative

    3 weeks ago

    Independence Marketing Group Inc Houston, United States

    Here's a job posting tailored to your requirements: · **Job Title: Call Center Representative** · **Location**: 15002 Welcome Ln Houston, Tx 77014 · **Company**: Independence Marketing Group · **Job Type**: Full-time · **Salary**: an hour · **Benefits**: Sick and Vacation time, P ...

  • Spring Branch Community Health Center

    Call Center Representative

    1 week ago

    Spring Branch Community Health Center Houston, United States

    **Bilingual (Spanish & English) is required for this role** · **SUMMARY**: · The **Call Center Representative** is responsible for providing timely and professional customer service to incoming phone calls specifically for appointment scheduling. The Call Center Rep will answer i ...

  • Rain Hero Gutters

    Appointment Center Representative

    1 week ago

    Rain Hero Gutters Houston, United States

    **Who we are looking for**: · We are looking for highly ambitions and motivated people We want a person with tons of energy and a person who doesn't let obstacles get in their way Were looking for people who desire to be better than who they were yesterday We want the best of the ...

  • A1 Plus Electrical Heating & Air

    Call Center Representative

    2 weeks ago

    A1 Plus Electrical Heating & Air Houston, United States

    Job Overview: · **Duties**: · - Answer incoming calls and respond to customer inquiries · - Provide information about products and services · - Handle and resolve customer complaints with patience and professionalism · - Perform data entry tasks accurately and efficiently · - Uti ...

  • Proper Roofing & Remodeling

    Call Center Representative

    1 week ago

    Proper Roofing & Remodeling Houston, United States

    Proper Roofing & Remodeling is more than a traditional roofing company. We believe our employees are happiest when they are true to themselves without compromise. We are fully committed to empowering our employees by fostering an honest, hardworking, innovative culture. We are se ...

  • Artisprint

    Call Center Representative

    3 days ago

    Artisprint Houston, United States

    **Job Title**: Call Center Representative · **Job Summary**: · As a Call Center Representative, you will be the first point of contact for customers seeking assistance or information regarding products and services. Your primary responsibility will be to handle inbound and outbou ...

  • Farouk Systems Inc

    Call Center Representative

    2 days ago

    Farouk Systems Inc Houston, United States

    The Call Center Representative will be responsible for answering all incoming calls and providing quality customer service while maintaining a professional, courteous demeanor. · **Duties & Responsibilities**: · - Ensure that customers understand product information, and be able ...

  • Empower Pharmacy

    Call Center Representative

    1 week ago

    Empower Pharmacy Houston, United States

    Position Summary: · The Call Center Representative will be an essential part of our commitment to providing exceptional customer service and ensuring a positive experience for our valued customers. This role will be responsible for handling a high volume of inbound and outbound c ...

  • The Ground Up

    Call Center Representative

    1 week ago

    The Ground Up Houston, United States

    Pay range: $15-$20 per hour plus commission. · Founded in 2010, The Ground Up (TGU) is one of Houston's fastest-growing landscape supply companies. We manufacture mulches & soils and carry a large selection of base, gravel, and sand products. TGU also operates three re-wholesale ...

  • Texas Vein & Wellness Institute

    Call Center Representative

    1 week ago

    Texas Vein & Wellness Institute Houston, United States

    MUST LIVE IN HOUSTON TEXAS AREA · **Responsibilities**: · - Answer incoming calls and respond to customer inquiries in a professional and timely manner · - Provide accurate information about procedures · - Handle customer complaints or concerns with empathy and strive for resolut ...

  • MEDhope Pharmacy

    Bilingual Call Center Representative

    1 week ago

    MEDhope Pharmacy Sugar Land, United States

    **About us** · MEDhope Pharmacy is a small business in Sugar Land, TX. We are professional, agile and professional. · Our work environment includes: · - Modern office setting · - Growth opportunities · - Casual work attire · - On-the-job training · - Lively atmosphere · Overview: ...

  • Millennium Physicians Association

    Medical Call Center Representative

    1 week ago

    Millennium Physicians Association Houston, United States

    **General Summary of Duties**:This position is responsible for providing a full range of telephone operator duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff in a busy Medical O ...

  • ReconMR

    Bilingual Call Center Representative

    6 days ago

    ReconMR Houston, United States

    **PT/FT hours Flexible scheduling** · **About Us**: At ReconMR we help some of the world's most prominent companies and organizations navigate their most pressing challenges. ReconMR is recognized as a leader in the Market Research industry. Join the team at ReconMR and join the ...

  • Primeway Federal Credit Union

    Virtual Retail Center Representative Ll

    2 weeks ago

    Primeway Federal Credit Union Houston, United States

    Position Summary · This position calls for individuals who are Compassionate, Accountable, bring Real Value, Integrity, New ideas and provide Guidance to our members as well as the team. These key elements define PrimeWays culture. Another key aspect of this financial service pos ...

  • The Agency Network , LLC

    Bilingual Call Center Representative/customer

    2 weeks ago

    The Agency Network , LLC Houston, United States

    As a Bilingual Customer Support Specialist I (CSSI), you will be responsible for · providing daily phone support to Sunnova's Partners and customers and imputing data · into Salesforce. The CSSI position is an individual production position and reports · directly to a floor super ...

  • ARS National Services

    Work From Home Call Center Representative

    3 weeks ago

    ARS National Services Houston, United States

    **We are currently seeking Work From Home Call Center Account Representatives to add to our growing team in Houston This position offers a competitive hourly rate ($16), Benefits, and a GREAT team environment** · **Join a company with a leadership team who will provide you with t ...

  • BHS Physicians Network Houston

    Ksf Orthopedic Center Patient Service Representative

    2 weeks ago

    BHS Physicians Network Houston Houston, United States

    **Summary** · Medical office position responsible for front office processes in the physician practice · **Responsibilities** · - Collects co-pays and post charges. · - Charge entry and patient balance processing. · - Distributes information to patients regarding office policies, ...

  • ReconMR

    Asian Languages Bilingual Call Center Representative

    1 week ago

    ReconMR Houston, United States

    **PT/FT hours Flexible scheduling Remote Opportunities available** · **Walk-in Interviews available daily - DAILY 11am-6pm** · **Walk-in for an interview, walk out with a job** · **Location: 7324 Southwest Freeway Suite 1800, Arena Towers Two Houston, Tx 77074** · **By Arena thea ...

  • PRIORITY ONE CREDIT UNION

    Call Center Representative

    3 weeks ago

    PRIORITY ONE CREDIT UNION South Pasadena, United States

    POSITION PURPOSE · Responsible for handling a variety of customer service calls in a prompt and courteous manner. Resolves customer questions and problems regarding accounts, orders, payments, products, and services. Completes and maintains related reports, records, and files. Ha ...

  • Texas Endovascular Associates

    Medical Call Center Representative

    4 days ago

    Texas Endovascular Associates Bellaire, United States

    **Job Title**:Medical Call Center Representative (Back Office Admin) · **FLSA Status**:Non-exempt · **Reports To**: Admin Manager · **Location**: Bellaire, TX · **Schedule**: Monday-Friday 8AM-5PM · **Travel**: None · **About Us** · Our team is comprised of an experienced, elite ...