Work From Home Call Center Representative - Houston, United States - ARS National Services

ARS National Services

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We are currently seeking Work From Home Call Center Account Representatives to add to our growing team in Houston This position offers a competitive hourly rate ($16), Benefits, and a GREAT team environment

Join a company with a leadership team who will provide you with the tools, knowledge, and information you need to be successful everyday
As an Account Representative, you will be the lifeline of the company.

Working with customers in their financial situation and identifying the best means of recovery by negotiating payment terms with empathy, professionalism, and tact.

Helping them to resolve their overdue accounts with dignity, transparency, and recognition of each individual's financial situation.

ARS brings more than 25 years' experience in the industry and we have an exciting opportunity for you. Due to rapid growth with our clients we are interviewing for our next Training Class.

JOB RESPONSIBILITIES

Initiate or handle calls with customers by phone
Help customers improve their financial position by understanding their situation, responding with empathy, and creating solutions
Educate customers on account terms and payment plans
Negotiate and offer solutions for repayment that best suits the consumer and the business
Balance scripted conversation with natural rapport, and provide accurate and detailed documentation of account to ensure proper followup

REQUIREMENTS
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Ability to successfully pass criminal background check, along with a drug screen:

Ability to reliably work a base schedule of Monday-Friday (7:30am to 4pm) during Training.

After Training the schedule is Monday - Friday (8am to 9pm, or 9am to 6pm). Occasional Saturday shifts (9am - 1pm) may be required.

Must have a high school diploma or GED
Proficiency with Windows and moderate typing skills
Ability to think critically and problem solve, quickly learn new things and strong individual drive and competition or achievement driven

JOB BENEFITS
At ARS we enjoy 8 paid holidays to spend with your family and friends. Full benefits that include medical, dental, vision and 401k. Eligible employees begin to accrue PTO hours per the scheduled rates beginning with the first pay period. A business casual dress code, as long as its professional; dress comfortably and with your own style. Wellbeing initiatives and daily motivation through our social media platforms.

DISCLAIMER
-
ARS National Services. Be MORE._

Pay:
$16.00 per hour

Expected hours: 40 per week

Benefits: