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Easton

    Manager, Account Management - Easton, PA, United States - Adecco.

    Adecco.
    Adecco. Easton, PA, United States

    1 week ago

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    Description

    Through cooperation, ingenuity, and teamwork, the Onsite Manager is responsible for aligning themselves with our client's business objectives and creating a collaborative partnership.

    The Onsite Manager is fully accountable for the strategic, long-term evolution of the client program, including the overall direction and operational management of all business activities.

    What you'll be doing Grow & Retain Accounts


    • Establishes and maintains a network of industry contacts through participation in professional/trade associations and other professional networking organizations
    • Prepare and present a monthly/quarterly business performance review to the vertical Director and/or VP
    • Serve as a Brand Ambassador and participate in Thought Leadership activities that build Adecco's reputation as the most admired workforce solutions partner.
    • Builds and maintains knowledge of target industries, clients, roles, market share, and competition by communicating our value proposition
    • Continuously strive for innovation through enhanced processes, policies, and procedures – while meeting established KPIs and SLAs.
    • Serve as an escalation point for Client, Procurement, Operations, and HR Managers to discuss issues or requests involving the client program and associates
    • Responds to temporary employee inquiries and escalate further as necessary
    • Evaluates customer and Associate satisfaction via surveys and interviews to ensure excellent service
    • Provides feedback and support to help candidates overcome barriers
    • Team Management
    • Day-to-day management of colleague performance to include coaching and development of the client program team to ensure all service levels and performance metrics are met
    • Facilitate monthly one-on-one meetings with all direct reports to review established KPI metrics, overall performance, and career goals
    P&L Management


    • Performs collection of all outstanding accounts receivable.
    • General knowledge of the onsites financial objectives and current status
    • Full accountability for monthly P&L / budget analysis and the vertical business unit results
    About you A high school diploma or equivalent and 5+ years of relevant work experience.

    Must have a proven track record – measured by customer satisfaction service levels, increased responsibilities, and successful working relationships with colleagues and management.

    Successful track record of increased customer service levels and satisfaction, enhanced scope of responsibilities, and working relationships with colleagues/management.
    Ability to build and maintain strong client relationships and networks.
    Ability to successfully manage a recruitment team in a fast-paced environment.
    Adept at establishing and managing KPIs and SLAs.
    Demonstrated ability to build and maintain strong client relationships and networks.
    In-depth knowledge of current recruiting practices compliant with federal and state laws and Company policies.
    Proficiency in MS Office (Word, Excel & PowerPoint) and ability to learn new software are required.
    Ability to develop and implement policies, procedures, goals, and objectives.

    We're proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone.

    We do this by building our strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

    You'll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands.

    That's why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

    Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that's what we stand for at the Adecco Group.

    A journey to bring out the best in you We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best.

    As a global, multi brand organization with multiple different roles, our application process can vary.
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