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    Patient Care Coordinator - New Brunswick, United States - MAX Surgical Specialty Management

    MAX Surgical Specialty Management
    MAX Surgical Specialty Management New Brunswick, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionOur practice ORAL SURGERY GROUP with offices in New Brunswick, East Brunswick and Middlesex, New Jersey is seeking a Patient Care Coordinator to join the team

    As the Patient Care Coordinator you will be providing customer service over the phone and in-person, acting as the director of first impressions. This position requires a self-starter who finds value working in a fast-paced and dynamic environment while providing support and solutions to patients.

    Major responsibilities
    • Greets visitors, patients, and families in a friendly professional manner and directs them appropriately
    • Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families
    • Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette
    • Posts all self pay charges, collects payments, and provides patient with receipt
    • Reconciles billing slips to daily schedule
    • Updates patient information including demographics, insurance, HIPAA forms and financial waivers
    • Schedules appointments accurately according to department guidelines; using waitlist when applicable
    • Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly
    • Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings
    • Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations
    • Demonstrates the ability to adequately follow downtime procedures
    • Other job duties as required
    Requirements
    • High School Diploma required, A.S. Degree in healthcare/related field preferred
    • Comprehensive knowledge of electronic medics
    • Adeptness in HealthCare Industry
    • Clerical Duties experience
    • Expertise in Answering Inbound Calls
    • Deep understanding of data entry
    • Be able to prioritize workload and perform in a fast-paced and challenging environment
    • Excellent phone etiquette and ability to establish rapport with diverse clientele
    • 1+ year of experience as a Medical Receptionist
    • General grasp of dental & medical terminology
    • Prior experience with multi-line phone systems preferred
    • Ability to work on a rotating Saturday schedule

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