- Lead the system integration process for clients on our proprietary digital SaaS system, ensuring a smooth and efficient onboarding experience.
- Develop and maintain strong client relationships, acting as a trusted point of contact and effectively communicating with clients to address their needs and gather valuable product feedback.
- Collaborate closely with our Activation Team to provide Level 2 client platform support, promptly responding to inquiries and requests to ensure client satisfaction.
- Support system and product knowledge management by documenting and educating both clients and internal stakeholders, ensuring comprehensive understanding and effective utilization of our products.
- Provide product support by troubleshooting issues, providing outage coverage, assessing platform performance, and addressing bug fixes, among other tasks.
- Enhance the end-to-end process of product feature activation for clients and organizational success, including intake, fulfillment, and billing.
- Actively contribute input to website and software platform updates and the development of new features.
- 3-5 years of demonstrated hands-on experience working directly with a digital product, in development, training, and/or service.
- Experience with managing configurations within a website or SaaS.
- Ability to edit and optimize HTML/CSS.
- Excellent communication skills, both verbal and written.
- Prior experience at a client-focused, digital agency is preferred.
- Experience working with an eCommerce product, program, or system.
- Luxury Travel / Hospitality digital platform experience a plus.
- Basic understanding of Google Tag Manager / Google Analytics.
- Basic understanding of Agile & Scrum Methodology.
- Tech-Savvy: Understands and thrives in digital environments, is eager to seek out and learn new technical, UI/UX, analytics, and digital marketing & platform concepts and innovations quickly.
- Agility: thrives in a fast-paced environment, with continually shifting tasks, and can continually pivot to make progress through ambiguity as goals and priorities evolve.
- Organization: is very self-organized, with great attention to detail, to not let deliverables or tasks slip through the cracks.
- Excellence: takes personal pride in their work, and always ensures to deliver the highest standards of excellence in the execution of deliverables.
- Communication: Excellent communication skills to convey key messages with context, conciseness, and with a spirit of white-glove service.
- Initiative: exhibits the ability to ask for alignment vs. waiting for direction.
- Team Player: exhibits a positive, optimistic, "roll-up-your-sleeves" attitude, with the ability to jump in and assist wherever needed.
- Self-Motivated: to learn, continually self-improve, take on new skills and projects, and focus on developing themselves and those around them from a leadership perspective.
- Competitive salary based on experience.
- Hybrid work opportunity, with 50% of work days able to be worked remotely.
- Annual performance bonus opportunity.
- 401(k) - 4% employer match (without vesting schedule and no compensation maximum).
- Health insurance (company pays 100% of monthly employee premium).
- Dental insurance (company pays 100% of monthly employee premium).
- Vision insurance (company pays 100% of monthly employee premium).
- Life insurance (company pays 100% of monthly employee premium).
- Generous paid time off policy.
- Paid time off for all major holidays.
- Paid week off annually between Christmas and New Year's.
- Please submit your resume and cover letter.
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Digital Product Specialist - Denver, United States - AZDS
Description
Senior Specialist, Digital Product OperationsType of work: Digital Agency / Luxury Travel & Hospitality Marketing.Location: Denver, CO.Work type: Hybrid.Company URL:Full-time, salaried position.
About Us:
AZDS Interactive Group is the world's leading digital agency for the luxury hospitality industry. It offers innovative marketing and technology solutions to top-tier luxury travel brands that improve their branded guest experience and deliver measurable conversion increases in room nights and revenue. We pride ourselves on our cutting-edge digital expertise and portfolio of world-renowned clients - from Montage Hotels & Resorts to The Ritz London to Aspen Skiing Company to 500+ other luxury properties across 6 continents - but also on our forward-looking, entrepreneurial culture & atmosphere.
We specialize in crafting seamless, customer-centric digital ecosystems that enhance conversions through innovation and sophisticated solutions. Our distinguished lineup of products is exclusively tailored and developed in-house, encompassing custom websites, mobile applications, and our industry-leading hotel-specific booking engine software, RevRaise. These integrated solutions seamlessly collaborate to create a cohesive, streamlined digital experience that fosters guest engagement and significantly boosts sales conversions.
We are actively looking for a highly motivated and dynamic Senior Specialist in Digital Product Operations to join our esteemed Product Team. In this critical role, you will take charge of executing seamless product onboarding and feature activation processes, catering to our prestigious portfolio of industry-leading clients, and contributing to their digital transformation using our innovative product offerings.
Role Description:
The Senior Specialist of Digital Product Operations at AZDS embodies qualities of drive, curiosity, and agility. As a dedicated advocate for our products, this role assumes shared ownership across all stages of the product life cycle, including research, ideation, development, launch, and support.
With a focus on creating efficient product operations, leading client-facing interactions, and possessing technical systems expertise, the ideal candidate is exceptionally organized, displays initiative, and excels as a mentor. The role encompasses streamlined client onboarding and training, product feature enablement, and upgrades, all delivered with the highest standards of customer service.
The ideal candidate possesses exceptional interpersonal skills and exudes a dynamic, proactive, and positive attitude. They confidently provide strategic recommendations and view operational gaps as opportunities to streamline and scale our products effectively. Through attentive listening and client feedback integration, they cultivate true strategic partnerships, consistently delivering enhanced value.
Key Role Responsibilities:
How to Apply:
AZDS is the global leader in providing digital marketing, technology and booking engine partner services to luxury hospitality brands.
Our expertise is in creating full-funnel digital conversion-focused experiences for an elite group of discerning partners that not only bring their brand to life in exceptional new ways, but drive increased bookings and revenue.
We create immersive 360-degree digital ecosystems that optimize every step along the guest journey for High Net Worth and Uber-HNW travelers. From go-to-market efforts to website development to booking engine integrations, AZDS offers a premier full-service partnership approach across all our clients' owned channels that makes their jobs easier, drives increased revenue, and provides full-funnel guest analytics across a fully integrated digital experience.
A significant differentiator is that we lead the industry in custom integrations. We are certified partners with Sabre Hospitality's SynXis booking engine, and have the ability to pull their APIs throughout a client's entire website to create seamlessly integrated, fully-shoppable experiences that drive conversion, culminating with our industry-leading booking engine product, RevRaise.
We have 500+ clients across 6 continents, including iconic luxury hospitality brands such as Montage Hotels & Resorts, The Oetker Collection, The Ritz London, The Breakers Palm Beach, Shutters on the Beach, and Sereno Hotels, among many others. While our highest measure of success is driving increased client bookings, we have also won significant industry awards, including W3 Best in Class awards, The Internet Marketing Association Website of the Year, and Pixel Awards for our attention to user experience and design.
Our ability to see trended guest behaviors across all of our platforms (20 million guests & $1.7B annually) gives us the ability to provide benchmarking and aggregated data, insights and strategic advice to our partners to optimize performance.
We pride ourselves on our laser focus with an elite group of clients, our proven results in driving conversion, our first-class responsive service, and our ability to innovate and drive results as true extensions of our clients' teams.
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