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    Product Support Specialist - Denver, United States - WideOrbit

    WideOrbit
    WideOrbit Denver, United States

    3 weeks ago

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    Description

    ** Product Support Specialist - WO Program**

    ** Denver, CO or Telecommute 150 - Product Support**

    **About WideOrbit:**

    Say hello to a Wider World. WideOrbit helps media companies do more business by making it easier to complete more sales. We build the one platform that ties everything together from TV, radio, and digital ad sales, to reporting, invoicing, and payments. Chances are if theres an ad on your local TV or radio station, or on your favorite streaming service or podcast, we helped put it there. Our customers include NBCUniversal, AMC Networks, ViacomCBS, A+E Networks, Hearst Media, and many more industry leaders around the world.

    At WideOrbit, we make preserving our inclusive environment an ongoing priority, empowering team members to contribute at every level, in every function. We hire high-energy innovators who value diversity, unafraid to wield their passion and expertise to advocate for our customers and each other. At WideOrbit, youll make a difference and see your impact every day, while learning, growing, and enjoying what you do

    **Job Description:**

    As the Product Support Specialist, you will serve as a support resource for WO Program customers seeking assistance while promoting WideOrbits core value of customer satisfaction. You will take ownership of cases and close them in a timely manner. When necessary, you will collaborate with colleagues to research, identify and resolve client issues. To help you grow, you will be given the opportunity to become a subject matter expert in one or more areas in the application.

    **Heres what success looks like:**

    Effectively communicate with users (technical and non-technical audience) on how-to questions regarding the use of WO Program

    Willingness to readily adjust to new requirements and directions, and the ability to shift priorities when necessary

    Ability to operate with flexibility and adapt quickly to challenging situations

    Rotate through on-call shifts with the product support team

    Strong and proven ability to learn new software and technologies quickly

    Perform additional functions as requested by management

    **To thrive in this role, we are looking for:**

    Associates degree or equivalent experience

    1+ years in support or helpdesk preferred

    Bilingual (Spanish or French) a plus

    Media and programming experience a plus

    Ability to multitask and remain organized in a fast-paced environment with a calm, professional demeanor

    Excellent people and communication skills to provide superb customer service, internally and externally, while effectively resolving issues

    Positive attitude and maintains professional relationships based on mutual goals and service standards

    ***WideOrbit mandates Covid vaccination, with accommodation for religious or medical reasons in accordance with law.**

    **Location:**

    This position will be based in our Denver office. Telecommute/Remote locations will also be considered.

    Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

    Colorado Salary Range: $62,063 -$75,855

    **Compensation, Benefits and Perks:**

    Besides a great work environment with smart and friendly coworkers, access to leadership and knowledge about how your work impacts company success, here are some of our benefits and perks:

    A competitive salary, health insurance, sabbatical leaves, great vacation package, work/life balance, life event benefits, casual work attire, stocked caf, 401(k) match, and plenty of opportunities to grow

    We are committed to treating all applicants fairly, WideOrbit is an equal opportunity employer that prohibits unlawful discrimination based on race, color, religion, sex, national origin, age, physical or mental disability, medical condition, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law. Additionally, we consider qualified applicants whose histories are impacted by our justice system, consistent with applicable federal, state, and local law.

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