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    Digital Product Specialist - Denver, United States - AZDS Propel Foundation

    AZDS Propel Foundation
    AZDS Propel Foundation Denver, United States

    4 weeks ago

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    Description
    Senior Specialist, Digital Product Operations Type of work: Digital Agency / Luxury Travel & Hospitality Marketing


    Location:
    Denver, CO


    Work type:
    Hybrid


    Company URL:
    , salaried position

    About Us:
    AZDS Interactive Group is the worlds leading digital agency for the luxury hospitality industry.

    It offers innovative marketing and technology solutions to top-tier luxury travel brands that improve their branded guest experience and deliver measurable conversion increases in room nights and revenue.

    We pride ourselves on our cutting-edge digital expertise and portfolio of world-renowned clients - from Montage Hotels & Resorts to The Ritz London to Aspen Skiing Company to 500+ other luxury properties across 6 continents - but also on our forward-looking, entrepreneurial culture & atmosphere.

    We specialize in crafting seamless, customer-centric digital ecosystems that enhance conversions through innovation and sophisticated solutions.

    Our distinguished lineup of products is exclusively tailored and developed in-house, encompassing custom websites, mobile applications, and our industry-leading hotel-specific booking engine software, RevRaise.

    These integrated solutions seamlessly collaborate to create a cohesive, streamlined digital experience that fosters guest engagement and significantly boosts sales conversions.

    We are actively looking for a highly motivated and dynamic Senior Specialist in Digital Product Operations to join our esteemed Product Team.

    In this critical role, you will take charge of executing seamless product onboarding and feature activation processes, catering to our prestigious portfolio of industry-leading clients, and contributing to their digital transformation using our innovative product offerings.


    Role Description:
    The Senior Specialist of Digital Product Operations at AZDS embodies qualities of drive, curiosity, and agility.

    As a dedicated advocate for our products, this role assumes shared ownership across all stages of the product life cycle, including research, ideation, development, launch, and support.

    With a focus on creating efficient product operations, leading client-facing interactions, and possessing technical systems expertise, the ideal candidate is exceptionally organized, displays initiative, and excels as a mentor.

    The role encompasses streamlined client onboarding and training, product feature enablement, and upgrades, all delivered with the highest standards of customer service.

    The ideal candidate possesses exceptional interpersonal skills and exudes a dynamic, proactive, and positive attitude. They confidently provide strategic recommendations and view operational gaps as opportunities to streamline and scale our products effectively. Through attentive listening and client feedback integration, they cultivate true strategic partnerships, consistently delivering enhanced value.


    Key Role Responsibilities:

    Lead the system integration process for clients on our proprietary digital SaaS system, ensuring a smooth and efficient onboarding experience.

    Develop and maintain strong client relationships, acting as a trusted point of contact and effectively communicating with clients to address their needs and gather valuable product feedback.

    Collaborate closely with our Activation Team to provide Level 2 client platform support, promptly responding to inquiries and requests to ensure client satisfaction.

    Support system and product knowledge management by documenting and educating both clients and internal stakeholders, ensuring comprehensive understanding and effective utilization of our products.

    Provide product support by troubleshooting issues, providing outage coverage, assessing platform performance, and addressing bug fixes, among other tasks.
    Enhance the end-to-end process of product feature activation for clients and organizational success, including intake, fulfillment, and billing.
    Actively contribute input to website and software platform updates and the development of new features.


    Desired Skills:
    3-5 years of demonstrated hands-on experience working directly with a digital product, in development, training, and/or service.

    Experience with managing configurations within a website or SaaS.Ability to edit and optimize HTML/CSS.Excellent communication skills, both verbal and written.

    Prior experience at a client-focused, digital agency is preferred.
    Experience working with an eCommerce product, program, or system.
    Luxury Travel / Hospitality digital platform experience a plus.
    Basic understanding of Google Tag Manager / Google Analytics.
    Basic understanding of Agile & Scrum Methodology.


    Essential Leadership Qualities:

    Tech-Savvy:
    Understands and thrives in digital environments, is eager to seek out and learn new technical, UI/UX, analytics, and digital marketing & platform concepts and innovations quickly

    Agility:
    thrives in a fast-paced environment, with continually shifting tasks, and can continually pivot to make progress through ambiguity as goals and priorities evolve

    Organization:
    is very self-organized, with great attention to detail, to not let deliverables or tasks slip through the cracks

    Excellence:
    takes personal pride in their work, and always ensures to deliver the highest standards of excellence in the execution of deliverables

    Communication:
    Excellent communication skills to convey key messages with context, conciseness, and with a spirit of white-glove service

    Initiative:
    exhibits the ability to ask for alignment vs


    waiting for directionTeam Player:
    exhibits a positive, optimistic, roll-up-your-sleeves attitude, with the ability to jump in and assist wherever needed

    Self-Motivated:
    to learn, continually self-improve, take on new skills and projects, and focus on developing themselves and those around them from a leadership perspective

    Compensation and Benefits:
    Competitive salary based on experience.
    Hybrid work opportunity, with 50% of work days able to be worked remotely.

    Annual performance bonus opportunity.401(k) - 4% employer match (without vesting schedule and no compensation maximum).Health insurance (company pays 100% of monthly employee premium).Dental insurance (company pays 100% of monthly employee premium).Vision insurance (company pays 100% of monthly employee premium).Life insurance (company pays 100% of monthly employee premium).Generous paid time off policy.

    Paid time off for all major holidays.
    Paid week off annually between Christmas and New Years.
    The estimated salary range for this role is $55-70k annually, depending on experience.


    How to Apply:
    Please submit your resume and cover letter.#J-18808-Ljbffr
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