- Takes client calls and communicates issues with Operators and management or Dispatch.
- Monitors radio, telephones and on-road provision of service to ensure quality.
- Monitors and completes Operator sign-in and sign-out daily.
- May dispatch Operators to ensure adequate disbursement of trips between all assigned routes.
- Monitors daily system performance.
- Participates in analysis and review of operating performance.
- Notes closed and/or late starting of routes and communicates same to management and/or Superintendent as appropriate.
- Performs other related duties as assigned.
- Two (2) years of Customer Service experience required.
- One (1) year previous Dispatcher experience preferred.
- Previous experience with Trapeze software preferred.
- Yes
- No
- Yes
- No
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Dispatcher (Elk Grove Service) - Sacramento, United States - Sacramento Regional Transit
Description
Salary: $ $25.73 HourlyLocation : Elk Grove, CA
Job Type: Full Time
Job Number: IE
Department: Elk Grove Vehicle Operations
Opening Date: 05/01/2024
Recruitment Type: Internal/External
Description
AN ELIGIBILITY LIST WILL BE CREATED FROM THIS RECRUITMENT TO BE USED IN FILLING FUTURE VACANCIES
Responsible for the direct day-to-day communications and interactions with Operators and clients. Tracks and reports sign-in and sign-out times, assures routes are timely, and communicates service issues to management as appropriate.
Examples of Duties
This is a general listing of job functions and does not represent a complete listing of the positions responsibilities.
Education: High School Diploma or equivalent.
Experience:
Filing Instructions/Supplemental Information
Meeting the minimum qualifications does not guarantee that a candidate will be invited to participate in other examination segments of the selection process. An employment application is required for this position. Applications, job announcements, and copies of the complete job description are available through our website at
Completed employment application must be submitted online. SacRT will not process incomplete applications. Resumes are not accepted in lieu of an application but may be included with the application. For more information on benefits, a summary sheet is available from the Human Resources Department. The Human Resources Department will make reasonable efforts in the recruitment process to accommodate candidates with disabilities. For more information, contact the Human Resources Department at
Note: Although there are certain recreational activities now legal in the state of California, if you're not able to pass a pre-employment drug screening, you will not be considered for this position.
SacRT has a stand alone pension plan which is not part of, nor does it have reciprocity with CalPERS.
SacRT is an Equal Opportunity EOE Employer - Minorities/Women/Disabled/Veterans.
This position falls under the ATU, Local 256 Collective Bargaining Unit.
Representation: Amalgamated Transit Union
ATU (ELK GROVE)
HEALTH & WELFARE
Health Benefits Eligibility: 1st of the month following 30 days of employment.
Medical Benefits: Choose from 7 HMO or 3 PPO CalPERS plans for you and your dependent(s). SacRT pays up to 90% of the monthly premium for most plans.
Cash for Medical Program: $214.27 per pay period / $428.54 per month
Dental: HMO or PPO plan monthly premium at no cost to employee/dependent(s).
Vision: Employer paid monthly premium for employee/dependent(s) with an option to buy additional coverage.
Life Employer Paid: $10,000
LEAVE PROVISIONS
All full-time employees shall be entitled to an annual vacation as follows:
Vacation:
91 days - 4 years of service: 5 days
4-6 years of service: 10 days
6 years - retirement: 15 days
Sick Leave: 3.33 hours per month for full-time employees and 1.67 hours per month for part-time who have completed their probationary period
Holiday: 7 paid holidays; 1 floating holiday
RETIREMENT
457(b): Voluntary participation. No SacRT contribution.
(Eligible to enroll anytime)
SacRT Retirement Plan: 3% SacRT contribution to 401(a) plan following 6 month waiting period.
OTHER
Healthcare (FSA): Annual maximum contribution of $2,850
Dependent Care (FSA): Annual maximum contribution of $5,000 ($2,500 if married, filing a separate tax return)
Transit Pass: No cost to employee and eligible dependent(s)
2022 Rates Effective: 1/1/ /31/2022
01
Describe your dispatching work experience including any experience within the public transit industry. In your response, include your job title, the employer and number of years/months you performed the function.
02
Describe, in detail, your experience providing great customer service. In your response, include your job title, the employer and number of years/months you performed the function.
03
Please indicate if you are bilingual (English/Spanish fluent). (yes or no)
This position requires the ability to work early mornings, evenings, weekends, and holidays. Please indicate if you are available to do this. (yes or no).
