- Requests will be taken from: hospitals, clinics, medical assistance companies, flight teams or related entities.
- Dispatcher/Customer Service Agent will then coordinate the transportation request and send to the most appropriate unit based on: unit availability, unit location, travel time, etc.
- He/she shall be responsible for: dispatching and call taking for NORCAL Ambulance crews to both the emergency and interfacility setting, including emergency and private callers.
- The Dispatcher will operate tracking, radio or cell phone communication equipment to monitor the status of field personnel and units.
- The dispatcher will perform other related tasks and duties as assigned by the departmental leadership.
- Receive and prioritize all incoming requests for dispatch.
- Efficiently dispatch units to emergency and non-emergency calls in a timely manner.
- Demonstrate the ability to make accurate moment-to-moment decision making in regard to the dispatch of emergency and non-emergency vehicles.
- Effectively triage all incoming requests for service and sends the appropriate unit according to Northwest Ambulance policy and procedure.
- Obtain required information from party requesting medical transport.
- Maintain professional telecommunication contact with field units and other agencies.
- Demonstrate the ability to effectively use the dispatch paging system, iPhone, land lines, and all portable or mounted radios; troubleshoots problems including mechanical/equipment problems and contact the operations manager as appropriate.
- Participate in required training programs.
- Perform basic data entry.
- Provide excellent customer service to all callers and crew members.
- Excellent ability to communicate and work cohesively with EMT's, RN's and Administration.
- Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers.
- Computer competency including proficiency with Microsoft Suite, Google Docs, and current Dispatch Software.
- Ability to consistently deliver outstanding customer service to all internal and external customers.
- Highly dependable and able to meet internal deadlines consistently.
- Strong organization skills and attention to detail.
- Flexible and adaptable, willing and able to adjust to rapidly changing priorities.
- Ability to work independently as well as in groups.
- Ability to maintain a professional manner and appearance at all times.
- One year of EMS and/or dispatch related experience and/or training preferred.
- Knowledge of Northern California geography.
- Able to function in a high-stress environment where the work goes from minimal to overload within moments.
- Must act in a mature, courteous, and decisive nature in order to provide maximum customer service
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Dispatcher
2 weeks ago
InnovAge Sacramento, United States**Responsibilities**: · The **Transportation Dispatcher** is responsible for scheduling and rerouting bus routes in order to meet the door-through-door transportation needs of the frail and elderly population. Physical attendance at an InnovAge facility is essential to performing ...
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Dispatcher
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MV Transportation Sacramento, United StatesOverview: · If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. · **Responsibilities**: · MV Transportation is seeking a** Dispatcher** **who works to direct the day-to-day ro ...
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Dispatcher (1108)
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Kooner Fleet Management Solutions Sacramento, United States**Are you an experienced and self-motivated Dispatcher looking to advance your career?** · **Why Kooner Fleet Management Solutions?** · Kooner FMS has grown to become one of the largest Emergency Road Service companies in the U.S. and is a leading provider of onsite mobile mainte ...
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Dispatcher I
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City of Sacramento Sacramento, United States**THE POSITION**: · **You must have taken and passed the Dispatcher CritiCall examination for further consideration. To take the examination, click **here**.** · **Dispatcher Recruit Classification Specification**: · To receive incoming telephone calls and dispatch police units a ...
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Dispatcher Ii
2 days ago
City of Sacramento Sacramento, United States**THE POSITION**: · **You must have taken and passed the Dispatcher CritiCall examination for further consideration. To take the examination, click **here**.** · To receive incoming telephone calls and dispatch police units as necessary for assistance; · - perform a variety of ge ...
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Security Dispatcher/compliance
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PalAmerican Security Sacramento, United StatesSecurity Dispatcher/Compliance - Palamerican · **Your new opportunity awaits** · Are you passionate and energized about protecting your community?We are dedicated to your development and provide great opportunities for career advancement. We work with you to build a flexible sche ...
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Office Administrator/dispatcher
1 week ago
RotoCo, Inc. dba Roto-Rooter Plumbing Sacramento, United States**Job description** · **Office Admin - Plumbing & Restoration** · **LOCATION**: _Sacramento, CA_ · **Essential Duties and Responsibilities**: · - Maintaining Service Technician branch schedule - Providing updates to Call Center Supervisors (i.e. callouts, on-calls, vacations, shi ...
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1 week ago
T.M. Cobb/Haley Bros. Inc. Sacramento, United States**DRIVER SUPERVISOR/DIPATCHER JOB DESCRIPTION** · This position works in conjunction with the Fleet Manager assisting in all phases of distribution logistics including daily directing of inter-company transfers, trailers and bulk deliveries, scheduling truck maintenance, record k ...
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Maintenance Dispatcher and Administration
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NORCAL/RedHammer Sacramento, United StatesDo you enjoy making life easier for your customers? Do you have experience in the construction or related industries? Are you a strong communicator and collaborator? We're looking for someone like you to anchor the customer support crew in our Sacramento office. · **Strengthen Ou ...
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dispatcher (male/female/diverse)
1 day ago
Titan Industries West Valley, United StatesThe team agrar AG is an important member of the team group, with a total of around 5,000 employees at 440 locations. Together, the team group covers important basic needs of people: nutrition, living spaces, and energy. The team group is one of the largest employers in northern G ...
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Sierra Pacific Home & Comfort Rancho Cordova, United States**Dispatcher** · **$20 to $22 / per hour** · **Are We the Right Fit for You?** · Are you looking to join a company that is the leader in home services? Sierra Pacific has been an industry leader in the residential retrofit business in the Greater Sacramento Region since 1984, wit ...
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Dispatcher
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Bell Bros Rancho Cordova, United StatesWe have an immediate need for an experienced, enthusiastic, self-motivated, experienced Dispatcher. The primary function of this position is to efficiently dispatch technicians to their respective calls. All Dispatchers will rely on established procedures and guidelines to execut ...
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Dispatcher
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Folsom Ready Mix Inc Rancho Cordova, United States**Position Summary / Objective**: · The Dispatcher is responsible for answering phone calls and helping walk in customers. This is a service oriented position in which the Dispatcher receives and places calls, answers customers questions, enters new orders, and communicates any i ...
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Dispatcher
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GMS Sacramento, United StatesPosition Summary: · The primary function of a dispatcher is to direct and coordinate the ordering and delivery of materials to customers in the day-to-day operations. The Dispatcher adheres to and promotes corporate policies and manages the general use of equipment, trucks, deliv ...
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Dispatcher
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CPP Industries Sacramento, United StatesSeeking immediate Dispatchers with distribution experience · Our Natomas location is growing and we are looking to supplement our growing outbound needs with 2 additional dispatchers. We are an electrical parts distributor and we are offering one 6:00am-3:00pm shift and one 8:00 ...
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Dispatcher
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ACCO Engineered Systems Sacramento, United StatesJOB SUMMARY: · Under the direct supervision of the Business Operation's Manager, this position is the primary customer interface by acquiring calls, emails, accessing the nature of the call, creating jobs in the IFS system and dispatching service calls to the field. Will maintai ...
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Dispatcher
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Insight Global Sacramento, United StatesMUST HAVE: · 3+ years of experience as a dispatcher within the construction, plumbing or HVAC background · Experience working with project managers, field techs, and clients or vendors · Experience reviewing and resolve purchase order and invoice discrepancies · 3+ years of exper ...
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Dispatcher
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EquipmentShare Sacramento, United StatesEquipmentShare is Hiring a Dispatcher · EquipmentShare is immediately hiring a Dispatcher for our rental facility in Sacramento, CA to be responsible for scheduling drivers to pick up and deliver equipment from our customers. · Schedule: Monday to Friday, 7:00 AM to 5:00 PM, and ...
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Dispatcher
2 weeks ago
NORCAL Ambulance Sacramento, United StatesJob Type · Full-time · Description · Position Summary and Responsibilities: · Pay: $37,500-$56,100/yr*Night Differential* · Hours: Full Time · The primary job responsibility of the Dispatcher/Customer Service Agent is to: · receive, prioritize, coordinate and dispatch NORCAL ...
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Dispatcher
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EquipmentShare Sacramento, United StatesEquipmentShare is Hiring a Dispatcher · EquipmentShare is immediately hiring a Dispatcher for our rental facility in Sacramento, CA to be responsible for scheduling drivers to pick up and deliver equipment from our customers. · Pay: $16 - $30+ per hour (depending on experience) · ...
Dispatcher - Sacramento, United States - NORCAL Ambulance
Description
ApplyJob Type
Full-time
Description
Position Summary and Responsibilities:
Pay:
$37,500-$56,100/yr*Night Differential*Hours: Full Time
The primary job responsibility of the Dispatcher/Customer Service Agent is to:
* receive, prioritize, coordinate and dispatch NORCAL Ambulance calls for service for ALS, BLS and CCT crews in a swift and proper manner using our Communications Center Dispatch Software.
Primary Daily Duties:
The Dispatcher/Customer Service Agent may be assigned to one or more duties.
These duties include, but are not limited to the following:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills, and/or ability required:
Salary Description
$37,500-$56,100/yr