Office Administrator/dispatcher - Sacramento, United States - RotoCo, Inc. dba Roto-Rooter Plumbing

RotoCo, Inc. dba Roto-Rooter Plumbing
RotoCo, Inc. dba Roto-Rooter Plumbing
Verified Company
Sacramento, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job description

Office Admin - Plumbing & Restoration

LOCATION:
_Sacramento, CA_


Essential Duties and Responsibilities:


  • Maintaining Service Technician branch schedule
  • Providing updates to Call Center Supervisors (i.e. callouts, oncalls, vacations, shift changes, etc.)
  • Communicating with Service Technicians on clocking in and out, meal breaks, and 10minutes breaks
  • Providing support to Service Technicians such as assisting with mobile device issues and requests, uniform orders, fuel card issues and requests
  • Assisting with Dispatcher functions; i.e., assigning/unassigning Service Technician(s) to jobs, managing the dispatch board, notifying Service Technician(s) of any special job requirements needed in order to receive payment
  • Communicating with customers on Service Technicians' ETA's on booked jobs and when rescheduling jobs
  • Preparing statements for customers
  • Collecting payment(s) on residential jobs when Service Technician was not able to inperson
  • Coordinate and work closely with Branch Manager to ensure efficiency in operations
  • Ordering office supplies as necessary
  • Scanning, filing, faxing, etc.
  • Perform other duties as assigned_

Job Type:
Full-Time


Pay:
$18- $20 DOE


Shift:


  • Monday-Friday

Required Experience/Qualifications:


  • High School diploma or equivalent
-
1+ years' proven Office Administration experience

  • Plumbing industry experience a plus_
-
Minimum 1+ year of Customer Service experience:

  • Excellent phone etiquette
  • Professional communication skills, both verbal and written
  • Detailoriented with the ability to multitask while remaining organized
  • Techsavvy individual, knowledge of Apple mobile devices a plus
  • Strong typing skills with ability to type minimum of 50 words per minute
  • Selfstarter with the ability to work independently with a high degree of accuracy
  • Teamplayer with the ability to work well with others
  • Must demonstrate strong problemsolving and decisionmaking skills
  • Able to work with a sense of urgency and prioritization under pressure
  • Flexibility to work additional hours and/or days that deviate from regular work schedules
  • Bilingual a plus
- _Background check and drug screens are required_


Benefits:


  • 401(k) + Matching
  • Dental Insurance
  • Vision Insurance
  • Medical Insurance
  • Paid Time Off
  • Paid Vacation
  • Referral Program
  • A GREAT place to work

Pay:
$ $22.00 per hour

Expected hours: 40 per week


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Education:


  • High school or equivalent (preferred)

Experience:


  • Administrative experience: 1 year (required)
  • Dispatching: 1 year (preferred)

Shift availability:

  • Day Shift (preferred)

Work Location:
In person
More jobs from RotoCo, Inc. dba Roto-Rooter Plumbing
See all jobs of RotoCo, Inc. dba Roto-Rooter Plumbing