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Sea Logistics Customer Care Specialist, Export - Los Angeles, United States - Kuehne+Nagel
Description
Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel.
Our Los Angeles branch is looking for a new Sea Logistics Customer Care Specialist, Export to join our Sea Logistics team.
Your Role
Reporting to the Sea Logistics Customer Care Manager you will support customers, external & internal, by providing helpful information, solutions, answering questions and responding timely and effectively, to the Customer's requests & concerns.
They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled.
Your ResponsibilitiesYou will be responsible for ensuring customersatisfaction.
Qualification and entry of Customer orders into Operational process
ComplaintManagement
You will support customer development & maintenance.
You will collaborate with Branch & Area management as well as Sea Logistics operations foran enhanced customerexperience.
ProfitMaximization – avoid additional costs & expenses due to internal servicefailure.
FinancialExcellence & Development
QuotationManagement:
Qualification of Customer inquiries, provide quotations andupdates, set final selling price with individual adjustments within the givenprice band and in-line with the national leeway in decision-making (front-lineEmpowerment)
Familiarizationwith KN Products & systems, i.e. Customer myKN, KN Login/ESP, CoreLOG
Customeronboarding:
Inclusion and transfer of customer requirements into KN systems(Business & Customer profile)
Your Skills and Experiences
High School Degree / Diploma
2 years' Sea Logistics experience
2 years' Customer Service experience
Good Reasons to Join
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues.
Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.
Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations.
Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-MB1Kuehne + Nagel is an equal employment/affirmative action employer.
If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.- with the nature of your request.
We will answer your inquiry within 24 hours.
