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    Sea Logistics Customer Care Specialist, Export - Los Angeles, United States - Kuehne Nagel

    Kuehne Nagel
    Kuehne Nagel Los Angeles, United States

    4 weeks ago

    Default job background
    OTHER
    Description
    Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Los Angeles branch is looking for a new Sea Logistics Customer Care Specialist, Export to join our
    Sea Logistics team.

    Your Role

    Reporting to the Sea Logistics Customer Care Manager you will support customers, external & internal, by providing helpful information, solutions, answering questions and responding timely and effectively, to the Customer's requests & concerns. They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled.

    Your Responsibilities

    • You will be responsible for ensuring customer
      satisfaction.
    • Qualification and entry of Customer orders into Operational process
    • Complaint
      Management
    • You will support customer development & maintenance.
    • You will collaborate with Branch & Area management as well as Sea Logistics operations for
      an enhanced customer
      experience.
    • Profit
      Maximization – avoid additional costs & expenses due to internal service
      failure.
    • Financial
      Excellence & Development
    • Quotation
      Management: Qualification of Customer inquiries, provide quotations and
      updates, set final selling price with individual adjustments within the given
      price band and in-line with the national leeway in decision-making (front-line
      Empowerment)
    • Familiarization
      with KN Products & systems, i.e. Customer myKN, KN Login/ESP, CoreLOG
    • Customer
      onboarding: Inclusion and transfer of customer requirements into KN systems
      (Business & Customer profile)

    Your Skills and Experiences

    • High School Degree / Diploma
    • 2 years' Sea Logistics experience
    • 2 years' Customer Service experience

    Good Reasons to Join

    At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $25.00 and $33.00. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-MB1
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