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    Sea Logistics Customer Care Specialist, Export - Los Angeles, United States - Kuehne + Nagel

    Kuehne + Nagel
    Kuehne + Nagel Los Angeles, United States

    2 weeks ago

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    Description
    Sea Logistics Customer Care Specialist, Export |United States | US2052565

    Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Los Angeles branch is looking for a new Sea Logistics Customer Care Specialist, Export to join our Sea Logistics team.

    YOUR ROLE

    Reporting to the Sea Logistics Customer Care Manager you will support customers, external & internal, by providing helpful information, solutions, answering questions and responding timely and effectively, to the Customer's requests & concerns. They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled.

    YOUR RESPONSIBILITIES
    • You will be responsible for ensuring customersatisfaction.
    • Qualification and entry of Customer orders into Operational process
    • ComplaintManagement
    • You will support customer development & maintenance.
    • You will collaborate with Branch & Area management as well as Sea Logistics operations foran enhanced customerexperience.
    • ProfitMaximization - avoid additional costs & expenses due to internal servicefailure.
    • FinancialExcellence & Development
    • QuotationManagement: Qualification of Customer inquiries, provide quotations andupdates, set final selling price with individual adjustments within the givenprice band and in-line with the national leeway in decision-making (front-lineEmpowerment)
    • Familiarizationwith KN Products & systems, i.e. Customer myKN, KN Login/ESP, CoreLOG
    • Customeronboarding: Inclusion and transfer of customer requirements into KN systems(Business & Customer profile)
    YOUR SKILLS AND EXPERIENCES
    • High School Degree / Diploma
    • 2 years' Sea Logistics experience
    • 2 years' Customer Service experience
    GOOD REASON TO JOIN

    At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $25.00 and $33.00. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-MB1

    ABOUT KUEHNE+NAGEL

    With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

    CONTACT

    US Talent Acquisition
    USA.Talent.-
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