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    Guest Services Specialist - San Francisco, United States - Forrest Solutions

    Forrest Solutions
    Forrest Solutions San Francisco, United States

    2 weeks ago

    Default job background
    Tourism / Travel / Hospitality
    Description

    We are currently seeking a dedicated Hospitality Associate to join our team. As a Hospitality Associate, you'll play a crucial role in creating a warm and welcoming environment for both our employees and clients. Your responsibilities will encompass various aspects of hospitality, including maintaining the cleanliness and organization of our conference rooms, pantry, and office supplies. Additionally, you'll provide essential support as a backup receptionist, requiring strong communication skills tailored to a corporate setting.

    Shift: Monday-Friday

    Hours: 8am-5pm

    Pay: $27

    Key Responsibilities:

    • Exceptional Hospitality: Provide top-notch service to ensure every interaction leaves a positive and lasting impression.
    • Facilities Maintenance: Take charge of ensuring the cleanliness and organization of our conference rooms, pantry, and office supplies throughout the day.
    • Reception Support: Offer backup assistance to our reception team, demonstrating effective verbal and written communication skills.
    • Anticipate Needs: Proactively identify and address the needs and preferences of employees and clients, offering personalized recommendations to enhance their experience.
    • Problem-Solving: Handle inquiries, complaints, and special requests promptly and professionally, ensuring satisfaction and follow-up.
    • Event Assistance: Assist in setting up meetings and events, ensuring seamless execution and a memorable experience for all participants.
    • Maintain Standards: Uphold high standards of cleanliness and presentation throughout the facility, including common areas.
    • Maintenance Oversight: Conduct regular inspections to identify maintenance needs, collaborating with relevant departments to address any issues promptly.
    • Inventory Management: Manage inventory levels of cleaning supplies, food and beverage items, and other materials, ensuring timely replenishment while adhering to budgetary guidelines.
    • Multitasking and Time Management: Excel in a fast-paced environment, efficiently managing multiple tasks and meeting deadlines.

    Qualifications:

    • Experience: Minimum of 2 years in a hospitality or related role, with an additional 2 years in a corporate setting.
    • Communication Skills: Strong written and verbal communication skills are essential for effective interaction in a corporate environment.
    • High Energy: Bring a positive and energetic attitude, embodying a customer-centric mindset and demeanor.
    • Adaptability: Quickly adapt to changing needs and priorities, demonstrating flexibility and a willingness to learn.
    • Team Player: Collaborate effectively with colleagues, maintaining a supportive and cooperative approach.

    If you're passionate about delivering exceptional hospitality and ready to contribute to a positive workplace environment, we encourage you to apply for this exciting opportunity.

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