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Menomonee Falls

    Operations Center Investigator - Menomonee Falls, United States - KOHLS

    KOHLS
    KOHLS Menomonee Falls, United States

    2 weeks ago

    Default job background
    OTHER
    Description

    Primary contact for store teams and Loss Prevention teams as it relates to fraud activity and significant events. You will be responsible for but not limited to providing support to field loss prevention associates along with other store teams, developing cases with local Law Enforcement to resolve Organized Retail Crime, answering incoming associate calls to assist with shoplifting apprehensions or significant event, researching fraudulent activity,advising partners on fraud patterns and behaviors, and analyzing data and summarizing results.

    ACCOUNTABILITIES

    • Assist stores, both Loss Prevention and Store Management, with CCTV and apprehension of suspected shoplifters
    • Review and disposition events which could negatively impact overall business, i.e. weather, fires, and other significant events
    • Subject matter expert surrounding shoplifter behaviors and Kohl's apprehension guidelines
    • Guide store associates in proper actions regarding potential fraud or loss
    • Independently identify incidents of associate fraud and theft activity thru data analyst and other investigative sources
    • Answer calls from alarm monitoring center and making appropriate decisions on alarm disposition
    • Handling incoming store calls for suspected credit card fraud
    • Making follow up calls to potential credit card fraud victims
    • Assess shoplifting patterns and techniques to identify organized retail crime activity
    • Work closing with a multitude of law enforcement agencies
    • Active monitoring of at risk store locations
    • Develop and follow up on BOLO alerts
    • Provide updated information related to store closings
    • Communicate effectively verbally and written with leadership and store teams

    QUALIFICATIONS

    REQUIRED:

    • High School diploma or equivalent
    • Assertive and persuasive
    • Extreme multi tasker
    • Attention to detail
    • Quick decision maker

    PREFERRED:

    • Experience in shoplifting apprehensions, fraud investigations and retail store operations
    • Working knowledge of Microsoft and Google applications
    • Ability to analyze data and summarize results
    • Prior retail loss Prevention experience
    • SPECIAL REQUIREMENTS
    • Ability to work a flexible schedule to include nights and weekends as needed
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