Customer Service Representative - Wauwatosa, WI, United States - Cascade Enterprises

Cascade Enterprises
Cascade Enterprises
Verified Company
Wauwatosa, WI, United States

3 weeks ago

James Miller

Posted by:

James Miller

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Freelance
Description
Experience in handling customer inquiries via phone and email in Wauwatosa, WI

  • Experience in an administrative support role, including collaboration with internal or external teams
  • Experience in problemsolving for both customer inquiries and internal processes
  • Advanced German language skills (C1)
  • Good English language skills (B2)
Even the most efficient processes require preparation for unforeseen circumstances. Amazon's Delivery Station Liaison Agents are in direct contact with our customers. They ensure that missed deliveries are successfully delivered and customer inquiries are effectively processed. Whatever our customers need - you respond promptly to their inquiries and ensure a smooth customer experience.

Key job responsibilities

  • Contacting customers
  • Investigating and resolving delivery issues, if necessary in collaboration with our logistics teams and delivery partners
  • Maintaining daily, weekly, and monthly records of the status of customer inquiries
  • Adhering to work instructions and protecting customer data
  • Assisting with internal communication, including presentations, and contributing to programs for continuous improvement and internal engagement
A day in the life
You work in one of our last-mile distribution centers, which includes Amazon's most advanced technologies.

During the shipping and delivery of orders, you communicate with our logistics centers, as well as our partners, delivery companies, and customers as needed.

If customers need to reschedule deliveries, you notify our delivery partners accordingly.

You immediately resolve any delivery issues you notice so that our customers can enjoy a great experience every time without having to contact Amazon.

You work
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