International Customer Service Rep - Brookfield, United States - Pentair

Pentair

Verified Company

Brookfield, United States

4 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Description:

As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, a generous 401(k) and ESPP to help you save for retirement, plus paid time off and wellness programs to encourage a healthy work/life balance.

You will:

Establish and maintain a positive relationship with customers, freight forwarders and coworkers.
Timely and accurately, process all customer inquiries and order inquiries shipping outside the USA. Verifies product, price, manufacturing leadtime, inventory, shipping requirements, and regulatory information.
Coordinate activities with the credit department, purchasing department, operation, and freight forwarders to ensure timely shipments of orders.
Adhere to all U.S. Export Custom Regulations, Pentair's import/export compliance requirements; customers import requirements and departmental procedures and processes.
Timely and accurately prepare all required shipping details and export compliance documents.
Maintain complete, accurate and wellorganized export compliance record keeping files.
Adhere to EEI and AES requirements.
Generate and distribute order status reports to both internal and external customers
Investigate and process debit/credit memos and returned goods authorizations as required.
Promptly log customer complaints and areas of opportunities within software for corrective action of Managing Daily Improvement.

Key Qualifications:

2+ years of experience within an international customer care role or freight forwarding export operations. Experience arranging shipments with a freight forwarder and creating export documentation. Demonstrate a good understanding of international general processes is a must.
High school diploma or equivalent
Knowledge of international air and ocean operations, procedures, requirements, and compliance
Good oral and written communications skills with aptitude for understanding customer needs
Completed phone etiquette training with experience in answering calls in a call center environment
Good PC proficiency, data analysis skills
Intermediate skills required in all Microsoft Office programs (Word, Excel, PowerPoint, Access). JDEdwards a plus

Bilingual

English and Spanish

Pentair is an Equal Opportunity Employer

Diversity and Inclusion:
With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success.

We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.

Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.

We take ongoing action to improve the diversity of our workforce by: