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    Field Crew Manager - Portland, United States - 2 Brothers Moving & Delivery

    2 Brothers Moving & Delivery
    2 Brothers Moving & Delivery Portland, United States

    3 weeks ago

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    Description

    Job Title: Field Crew Manager

    Salary: $24 per hour the first 90 days, after trial it goes up to $27 per hour

    Job Summary:

    As a Crew Manager at 2 Brothers Moving, you will play a pivotal role in ensuring the smooth execution of moving services. This dynamic position requires a candidate who can seamlessly transition between administrative responsibilities and hands-on field management. The Crew Manager will be responsible for overseeing moving crews, coordinating logistics, and maintaining a high level of customer satisfaction.

    The Crew Manager will spend approximately 90% of their working hours in the field, exposed to various weather conditions and physical demands. This role may require occasional evening or weekend work to accommodate customer needs.

    Responsibilities:

    1. Field Management:

    Lead and supervise moving crews during on-site operations.

    Ensure efficient and safe loading, unloading, and transportation of goods.

    Provide guidance and support to the crew to optimize performance and meet service standards.

    Resolve any on-site challenges or issues promptly and effectively.

    Conduct regular quality checks to ensure service excellence.

    2. Administrative Tasks:

    Coordinate with the scheduling team to plan and organize moving assignments.

    Maintain accurate records of crew schedules, equipment usage, and job details.

    Communicate with customers to confirm moving details and address any concerns.

    Prepare necessary documentation, including invoices and reports.

    Collaborate with other departments to streamline processes and enhance overall efficiency.

    3. Training and Development:

    Conduct on-the-job training for new crew members.

    Provide ongoing coaching to enhance the skills and professionalism of the crew.

    Promote a positive and collaborative work environment within the team.

    4. Equipment and Inventory Management:

    Ensure that all moving equipment is in good working condition.

    Conduct regular checks on inventory and report any shortages or damages.

    Coordinate maintenance and repair activities as needed.

    5. Safety Compliance:

    Enforce safety protocols and regulations to minimize accidents and injuries.

    Conduct safety briefings before each job and ensure that crew members adhere to safety guidelines.

    Investigate and report any accidents or incidents promptly.

    Qualifications:

    Proven experience in a supervisory role, preferably in the moving or logistics industry.

    Strong organizational and time-management skills.

    Excellent communication and interpersonal abilities.

    Ability to thrive in a fast-paced, physically demanding work environment.

    Familiarity with moving equipment and techniques.

    Problem-solving skills and the ability to make decisions under pressure.

    Knowledge of safety regulations and a commitment to promoting a safe working environment.

    Education and Certifications:

    High school diploma or equivalent (Bachelor's degree preferred).

    Valid driver's license.

    Goal Posts:

    The ideal Assistant Operations Manager will play an instrumental role in taking our team to the next level, they will:

    + Obtain 75 five star online reviews over the next 2 years with less than 2 negative reviews.

    + Train, mentor, and develop 10+ Crew Lead Apprentices to become Crew Leaders over 2 years while maintaining culture, team skill balance and quality of work.

    + Implement a plan to consistently execute staff on-boarding & training plans, ensuring expectations and tools for success are known & met for all staff members.

    + Increase materials accountability and sales to 70% or higher, and develop the crew lead training program to increase performance over the next 2 yrs.

    Benefits of Career Opportunities at 2 Brothers:

    + Great pay

    + A work environment that encourages collaborative approaches to diverse challenges across departments.

    + Tuition reimbursement for approved courses and personal development workshops.

    + Comprehensive Medical, Dental, Vision, Chiropractic & Massage health insurance for yourself and family.

    + Support in time off with paid vacation, sick time, personal time and maternity/paternity.

    + Focus on personal health & fitness with an on-site CrossFit gym, personal training & health supplements.

    + Leadership retreats, personal development workshops, company events & gatherings.

    + Company kickball team

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