Heavy Equipment Operator - Portland, United States - Maine Narrow Gauge Railroad

Description

Background
Maine Narrow Gauge is a 501(c)(3) organization established in 1992 that began train operations in 1995.

The mission of Maine Narrow Gauge is to preserve and operate historic two-foot gauge railroad equipment for the education and enjoyment of the public.

The railroad now has four original steam locomotives, original freight cars, and passenger care, both original and replicas. This historic equipment is used year-round to provide train rides for the public and private bookings. All of the operations, from restoration to train operation, are done entirely by volunteers.

Each year Maine Narrow Gauge transports about 70,000 passengers. Train rides are often offered seven days a week from mid-April until the end of October.

Several special events are offered throughout the year, and the organization often hosts approximately 90 tour groups each year as well.

In addition, the most significant event Maine Narrow Gauge does is _The Polar Express_, which runs ~70 trips between early November and Christmas Eve.

The membership base is about 300 individuals, as well as several corporate supporters.

At Maine Narrow Gauge, we're excited to bring a heavy equipment operator aboard to help carry out our mission of preserving and operating the historic equipment for the public's enjoyment and education.

Key Responsibilities

The Heavy Equipment Operator at Maine Narrow Gauge Railroad (MNG) shares responsibility for the organizational success by providing top-quality service consistent with the mission, values, policies, applicable laws and regulations, and contractual obligations of MNG.

This is a full-time, non-supervisory role that answers to the operations manager.

This role's primary responsibilities are to:1) Operate Maine Narrow Gauge's diesel railroad locomotives,

2) Operate additional heavy machinery as needed (front-end loader, excavators, backhoes, etc.),

3) Perform facilities maintenance as needed.

Volunteers are the backbone of Maine Narrow Gauge and have first priority of operating the diesel railroad engine. However, sometimes, volunteers aren't available to run the train. When they're not available, this position is responsible for filling the role of diesel train engineer.

If there is a volunteer diesel engineer to run the train, this person is responsible for providing facility and equipment maintenance under the direction of the operations manager.

• Safety:_

Railroad operations involve a high degree of complexity at times.

Operations personnel must ensure railroad equipment is maintained and operated in a condition to meet safety standards and regulations regarding the safety of the public and customers.

Previous railroad experience is preferred but not required. Personnel do not need to be proficient at operations upon hire but must be willing to listen and learn.

• Leadership: _

The staff assists with assessing and responding to the needs of the public and volunteers; assists with strategic and tactical responsibilities.

The operations staff provides organizational excellence through assessment, transparency, collaboration, learning, creativity, communication, accountability, and exceptional service.

• Customer Service_:

Train crew members often interact with hundreds of members of the public every day.

Each guest that comes to the railroad is a potential volunteer or donor and should be treated with respect and top-quality customer service.

It is essential to provide thoughtful and compassionate service to all guests.

• Facility and

Equipment Maintenance:
_

When the train is staffed by volunteers, this position would be shifted to provide facility and equipment repairs and maintenance.

Work is assigned by the operations manager based on the needs of the organization. It may involve painting equipment, basic grass and brush cutting, or basic carpentry skills in the shop. Preference will be given to individuals who have experience with heavy equipment operation, diesel engine repair, and/or carpentry experience.

• High school diploma or GED required.
• Ability to remain calm under pressure.
• Experience operating heavy equipment.
• Experience performing mechanical repairs is preferred.
• Experience with woodworking or carpentry is preferred.
• Customer service experience is preferred.
• Excellent written and oral communication skills.
• A high degree of integrity, creativity, and transparency

Required Skills:

• Language Skills _

Ability to read and write. Ability to respond to common inquiries or complaints from customers, or members of the community. Ability to effectively present information to staff, volunteers, and members of the public.

• Computer Skills _
• Certifications, Licenses, Registrations _

Valid driver's license and legal US residency documentation required.


Physical Demands and Work Environment

• Work Environment _

Work is primarily performed in an outdoor or physically demanding environment. Most responsibilities are expected to be done