General Manager - Kissimmee, United States - Gaylord Palms Resort & Convention Center

Gaylord Palms Resort & Convention Center Kissimmee, United States

2 weeks ago

Full time

Description

Job Number

Job Category Property Leadership

Location Gaylord Palms Resort & Convention Center, 6000 W. Osceola Parkway, Kissimmee, Florida, United States VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? Y

Position Type Management

Job Summary

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales, and revenue generation, and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increasing profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position verifies that sales engines are leveraged and initiate independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.

Candidate Profile

Education And Experience

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in management operations, sales and marketing, finance and accounting, or related professional area. OR

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in management operations, sales and marketing, finance and accounting, or related professional area.

Preferred

General Manager experience in limited or full-service property.

Ability and willingness to work flexible hours including weekends, holidays, and late nights.

Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

Job Specific Tasks

Business Strategy Development

Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel's business strategies; translates Marriott global strategic plan into one that can be executed on property.

Business Strategy Execution

Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.

Sales And Marketing

Works closely with the Sales and Marketing team to develop revenue-generating strategies for the property; identifies new business leads, develops tailored sales approach, and actively pursues leads with the Sales and Marketing team; validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.

Talent Management And Organizational Capability

Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.

Business Information Analysis

Reviews business-related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.

Employee And Labor Relations

Verifies that all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees ("open door policy"); verifies that pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.

Revenue Management

Works with the Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives, and customer satisfaction; established revenue strategy that supports the hotel's positioning in the local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.

Owner Relations

Builds strong rapport with property owners through proactive and ongoing communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial, and employee business data; manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership.

Customer And Public Relations Management

Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity ("PR buzz").

Company/Brand Policy, Procedures, And Standards Compliance

Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure the building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; validates that employees are appropriately trained and performing to standard.
The salary range for this position is $324,000-$405,000 annually.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International.

Be where you can do your best work,

Begin your purpose,

Belong to an amazing global team, and

Become the best version of you.

Source: Hospitality Online

Experienced General Manager

1 week ago

McDonald's Sanford, United States

Requirements · The General Manager is responsible for running a profitable restaurant and for making sure the restaurant meets McDonald's critical customer standards of Quality, Service, Cleanliness and Food Safety. · These standards are high, so this is a big job The General Man ...
QSR General Manager

1 hour ago

Diamond Select, Inc Kissimmee, United States

Job Description · Job DescriptionDiamond Select, Inc. is actively interviewing (high-volume experienced) candidates for a General Manager opening at Taco Bell in the Kissimmee/Disney area. We offer competitive pay, a good bonus plan & benefits Interested? Apply today · Your role ...
Salaried General Manager

4 days ago

Little Caesars Sanford, United States Full time

As the fastest growing pizza chain in the U.S., there's no denying that Little Caesars is doing something right. We're an international brand that's a household name and a front-of-mind decision when you've got pizza on the brain. We've grown tremendously since opening the first ...
General Manager, Gaylord Palms Resort

1 week ago

Gaylord Hotels Kissimmee, United States Full time

JOB SUMMARY · Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales, and revenue generation, and delivering a return on inve ...
Office Assistant

1 day ago

Florida Rentals Group, LLC Kissimmee, United States

Overview: · General Responsibilities · - Answer phones and handle internal and external inquiries or requests. · - Contribute to a seamless onboarding process for new properties, ensuring they have timely distribution to marketing channels, clear and creative listing descriptions ...
Clinical Nurse Leader-ICU

22 hours ago

Central Carolina Hospital Sanford, United States Full time

Who We Are: · People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Central Carolina Hospital is a 137-bed acute care hospital with over 100 physicians and more than 500 employees. The hospital offers a wide range of spe ...
RN-House Supervisor, PRN

4 days ago

Central Carolina Hospital Sanford, United States Full time

Who We Are: · What sets Central Carolina Hospital apart from the rest? Simply put, it's our people. · At CCH, you'll join a team that's truly dedicated to improving the health of the community we know and love. We live here. Our patients are our friends and neighbors. And that al ...
Educational Planner and Outreach Coordinator Eoc

3 days ago

Seminole State College Sanford, United States

_**This is a temporary/grant funded full-time position and the duration of this position is based on the funding availability of the grants.**_ · Are you ready to grow your career in a diverse learning environment and make an impact in changing the lives of our students? Seminole ...
Self Employed Handyman

4 days ago

ROYAL PALM BAY CONDO Kissimmee, United States

Responsibilities: · Must be self employed and have insurance. · - Perform general maintenance and repair tasks on condominium property · - Conduct inspections to identify issues and make necessary repairs · - Install, repair, and replace some siding, and window sills as needed, d ...
Groundskeeper

3 days ago

Seralago Hotels & Suites Kissimmee, United States

Overview: · We are seeking a dedicated and skilled Groundskeeper to join our team. As a Groundskeeper, you will be responsible for maintaining the appearance and functionality of our outdoor spaces. This is a hands-on role that requires attention to detail and a passion for creat ...
Course Maintenance

1 day ago

GreatLife Golf Kissimmee, United States

**GreatLIFE Golf is one of the largest Golf Course Ownership / Management Companies in the country with over 50 golf courses in multiple states. If you're looking for a fun and casual career in sports and entertainment, this may be the position for you Feel free to check out our ...
Assistant City Manager

6 days ago

City of Sanford Sanford, United States

**Assistant City Manager** · The position performs complex professional and management work and serves as a key partner in helping the City Manager shape the City's organizational culture and implementing the City's mission and vision. · This position is primarily responsible for ...
Dishwasher

1 day ago

Estefan Kitchen Restaurants Kissimmee, United States

**Restaurant Dishwasher** · ***JOB DESCRIPTION** · **Summary/Objective** · **The dish and general utility position is responsible for maintaining cleanliness and sanitation standards for china, glassware, tableware, cooking utensils, etc., using machine and manual cleaning method ...
Adult Case Manager

1 week ago

Waypoint Maine Sanford, United States

Waypoint, formerly known as Waban, is seeking a skilled, motivated, and highly organized professional to join our growing Adult Case Management team. Case Managers provide support to adults with disabilities and their families; serving as an advocate, ensuring choice and satisfac ...
Accountant (Contract-to-hire)

3 days ago

Osceola County Kissimmee, United States

**Part-Time Accountant Hours, Potential Contract-To-Hire)**: · - This position is recruited and staffed with reSOURCE Government Services, not BRIDG_ · **Location**:194 NeoCity Way Kissimmee FL Onsite) · **Rate of Pay**:$ $60.00 / hour · **Work Schedule**: Part-time, 20-25 hours; ...
Hts Inside Sales Representative

1 day ago

CL West Kissimmee, United States

**We are seeking an Inside Sales Representative to join our Team with a starting Wage up to $21 per hour Depending on Experience.** · When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the ...
First Aid Attendant

1 week ago

Island H2O Waterpark Kissimmee, United States

**JOB TITLE**: First Aid Attendant · **REPORTS TO**: First Aid Supervisor · **DEPARTMENT**: Operations · **FLSA STATUS**: Hourly Non-Exempt · **POSITION SUPERVISED**: None · **JOB SUMMARY**: The First Aid Attendant will be responsible for providing first aid treatment to all gues ...
Environmental Coordinator

6 days ago

Walt Disney World Resort Kissimmee, United States

**About the Role & Team**: · At Walt Disney Parks and Resorts, our commitment to environmental responsibility drives everything we do Working across a spectrum of environmental programs and regulations, we uphold the legacy of Walt and his commitment to the environment. Are you r ...
Shipping Coordinator

1 day ago

Volk Paxit Sanford, United States

Overview: · We are seeking a detail-oriented and efficient shipping Coordinator to join our team. The shipping clerk will be responsible for ensuring accurate and timely shipment of goods, maintaining shipping records, and coordinating with various departments to fulfill orders. ...
Maintenance Technician

4 days ago

Wendover Management, LLC Sanford, United States

**Maintenance Technician** · **_ Who are we?_** · Wendover Management, LLC is the property management division of Wendover Housing Partners, LLC. We build, finance, and manage multifamily communities for students, families, and seniors. As one of the Southeast's premier affordabl ...