- Effectively utilize the phone, push to talk radios and alarm systems in the Ideal Services area.
- Be familiar with all systems and equipments as related to Ideal Services (Opera, Alice, Micros POS, Synergy, SALTO, Two-Way Radio Dispatch, ISD Firepanel).
- Familiarity with parking procedures.
- Take In- Room Dining orders and enter order into MICRO's POS system.
- Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
- Be thoroughly knowledgeable of all Ideal Services/PBX Moments of Service scenarios and be able to execute according to standard.
- To appropriately protect confidential guest information and guest room key access according to front office SOP's.
- To be generally familiar with check in and check out procedures.
- Maintain 4-Star / 4-Diamond Standards of guest service.
- Be generally familiar with all hotel rate plans, rate codes and reservation procedures.
- Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Laundry Services, and Omni Kids Program).
- To be familiar with all hotel facilities (to include F&B outlets, Business Center, Fitness Center, Outdoor Pool, Meeting Space, Parking Garage).
- To be familiar with the inter-relationship between the different departments (Front Desk, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing)
- To be familiar with local attractions and businesses.
- Familiar with all reservation special packages.
- Answer the phone and push to talk radio with a smile in your voice, greeting both internal and external guests with a warm welcome and meeting all reasonable requests. Direct phone calls to appropriate personnel.
- Perform other duties & special projects as assigned by the management team.
- Personally, answer all general guest questions and address all guest concerns which do not require management attention before transferring calls to others.
- Effectively respond to emergency situations and system alarms, maintain a calm composure, contacting appropriate management and following expected procedures.
- Enter alerts accurately and timely into Opera and Synergy. Engage in proper follow up with affected department to ensure alerts and issues are handled accordingly.
- Responsible for receiving packages and faxes, recording these items in the GoConcierge system and alerting guests of received packages/faxes and other deliveries in a timely manner.
- Responsible for tracking and personally delivering wake up calls; delivering wake up calls as scheduled in a professional warm tone.
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
- Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
- Prior customer service experience required, prior PBX/Operator experience, preferred.
- Must have strong communication, computer, and organizational skills.
- Excellent customer service and problem-solving skills.
- Maintain a professional business appearance, attitude, and performance.
- Must be able to work a variety of shifts, including weekends and holidays.
- Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance.
- Stand, walk or sit for an extended period or for an entire work shift.
- Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
-
Communications Operator
1 week ago
Omni Hotels & Resorts Nashville, United States Part timeOmni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts If you love hospitality, and have a passion to serve others then you'll love working with the Omni Nashville Hotel Communications, Operator, Part ...
-
Bridgestone America, Inc. Nashville, United States**Communications Manager Bridgestone Retail Operations** · Employee: Regular : Full time · Location: Nashville , TN · Team: Communications · : 2021_34034 · Zip Code: 37201 · Posted Date: :00:00 · **Company Overview** · Wherever you work and whatever role you fill, when yo ...
-
Bridgestone America, Inc. Nashville, United States**Senior Communications Manager Bridgestone Retail Operations** · Employee: Regular : Full time · Location: Nashville , TN · Team: Communications · : 2021_34034 · Zip Code: 37201 · Posted Date: :00:00 · **Company Overview** · Wherever you work and whatever role you fill, ...
-
Speech Language Pathologist
2 hours ago
Ascension Saint Thomas Rehabilitation Hospital Nashville, United States Full timeDescription · Ascension Saint Thomas Rehabilitation Hospital is a 40-bed inpatient rehabilitation hospital operated jointly between Ascension Saint Thomas and Lifepoint Health. A career here is more than a job. It is an opportunity to be a vital member of an interdisciplinary tea ...
-
Registered Nurse
2 hours ago
Ascension Saint Thomas Rehabilitation Hospital Nashville, United States Full timeDescription · New PRN Rates · Ascension Saint Thomas Rehabilitation Hospital is a 40-bed inpatient rehabilitation hospital operated jointly between Ascension Saint Thomas and Lifepoint Health. A career here is more than a job. It is an opportunity to be a vital member of an inter ...
-
Registered Nurse
2 hours ago
Ascension Saint Thomas Rehabilitation Hospital Nashville, United States Full timeDescription · $15,000 Commitment Incentive Bonus · Ascension Saint Thomas Rehabilitation Hospital is a 40-bed inpatient rehabilitation hospital operated jointly between Ascension Saint Thomas and Lifepoint Health. A career here is more than a job. It is an opportunity to be a vit ...
-
Physical Therapist Assistant
6 days ago
Ascension Saint Thomas Rehabilitation Hospital Nashville, United States Full timeDescription · New PRN Rates · Ascension Saint Thomas Rehabilitation Hospital is a 40-bed inpatient rehabilitation hospital operated jointly between Ascension Saint Thomas and Lifepoint Health. A career here is more than a job. It is an opportunity to be a vital member of an inter ...
-
Materials Management Technician
2 hours ago
Actalent Nashville, United States Full timeDescription: · -Establishes, orders, evaluates and maintains appropriate supply levels in the Mainstream warehouse, Processing, and CSS areas. · -Receives deliveries during established business hours and distributes to recipients as identified. · -Maintains record of received s ...
-
Occupational Therapist
1 day ago
Ascension Saint Thomas Rehabilitation Hospital Nashville, United States Full timeDescription · Ascension Saint Thomas Rehabilitation Hospital is a 40-bed inpatient rehabilitation hospital operated jointly between Ascension Saint Thomas and Lifepoint Health. A career here is more than a job. It is an opportunity to be a vital member of an interdisciplinary tea ...
-
General Manager
6 days ago
Chipotle Nashville, United States Full time· General Manager · DescriptionCULTIVATING A BETTER WORLD · Food served fast doesn't have to be a typical fast food experience. Chipotle has always done things differently, both in and out of our restaurants. We're changing the face of fast food, starting conversations, and dir ...
-
Physical Therapist
6 days ago
Ascension Saint Thomas Rehabilitation Hospital Nashville, United States Full timeDescription · New PRN Rates · Ascension Saint Thomas Rehabilitation Hospital is a 40-bed inpatient rehabilitation hospital operated jointly between Ascension Saint Thomas and Lifepoint Health. A career here is more than a job. It is an opportunity to be a vital member of an inter ...
-
Mechanical Project Manager
1 day ago
Ray & Son Htg & A/C Inc. Nashville, United States**Ray & Son Mechanical (Contractors)** is a full-service commercial mechanical contractor serving clients in multiple states. Our team consists of HVAC-R, Plumbing, and Electrical crews. We typically maintain a full-time workforce of 40 to 45 people, depending on our workload at ...
-
Diesel Technician/Mechanic II
2 hours ago
Penske Truck Leasing Nashville, United States Full timeWhat's the Job? · Ready to move your career forward? As a Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep th ...
-
Team Leader
1 week ago
SilverTech Davidson, United StatesResponsibilities · Leading and developing a sales team, including coaching for professional and personal growth. · Close collaboration with site management, department heads, and executive management. · Active participation in daily operations, including inbound and outbound call ...
-
Internal Medicine Job Near Nashville, TN
1 day ago
Atlantic MEDsearch Nashville, United StatesJoin a well-respected multi-specialty group & work alongside 5 other primary care physicians & 2 APP's. Duties involve a wide scope of outpatient adult & geriatric medicine. Group admits all their inpatient needs to the Hospitalist department. Practice has a superb administrative ...
-
Train Traffic Controller
1 week ago
Quantum Ventures Vanderbilt, United StatesWe are looking for motivated employees for over 500 different professions, all across Germany. Whether you are an experienced professional or just starting your career, we offer numerous entry and training opportunities. · We are currently seeking a Train Traffic Controller (m/f/ ...
-
Tourism or Travel Trade Clerks
2 weeks ago
Emerald Enterprises Oak Hill, TN, United States FreelanceWe, Zeit-Personal Augusta GmbH, have been active as a regional personnel service provider since 1998 with our headquarters in the heart of Mannheim, serving our clients/partners and applicants from the Rhine-Neckar metropolitan region and placing them in temporary or direct emplo ...
-
Executive Assistant
2 weeks ago
Diamond Dynamics Belle Meade, TN, United States Freelance**We are looking for an assistant to the management team with a focus on administrative tasks in a planning office in Belle Meade, TN.** · **We offer:** · - Competitive salary in a permanent part-time/full-time position. · - Flexible working hours. · - Collaborative, team-oriente ...
-
Assistant Hatchery Manager
3 days ago
Perdue Farms Murfreesboro, United StatesPerdue Foods is part of Perdue Farms, a family-owned company heading into its second century of growth and innovation. With a goal of becoming the most trusted name in premium proteins, we create products for consumers and for retail and foodservice customers around the globe, wh ...
-
Registered Dental Assistant
2 hours ago
Gentle Dental Brentwood, United States Full timeAt Gentle Dental, we value our teammate's smile as much as our patient's smile. · Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients' lives by providing accessible oral healthcare, which is paramount to ove ...
Communications Operator - Nashville, United States - Omni Hotels
Description
LocationNashville Hotel
The Omni Nashville Hotel was specially created to be an authentic expression of Nashville's vibrant music culture.
Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels.
Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd.The Omni Nashville Hotel design is a modern expression of the city's distinct character, incorporating natural materials, exposed steel and regional limestone.
The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.
The Omni Nashville Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.
We embody a culture of respect, gratitude and empowerment day in and day out.If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.
Job DescriptionOmni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts If you love hospitality, and have a passion to serve others then you'll love working with the Omni Nashville Hotel - apply today
To handle all incoming communication, assisting with needs and providing services to guests and associates in a courteous and professional manner, in accordance with Omni Standards.
The EEO is the Law poster and its supplement are available using the following links:
EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to
Communications Operator professionals in Nashville
-
Lacey Houston
Senior Recruiter
-
Andrew Neill
EMS District Chief, Educator