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    Solutions Architect - New York, United States - Altrata

    Altrata
    Altrata New York, United States

    1 week ago

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    Description

    As a Solutions Architect, you will enable Customers to discover the value of Altrata and co-create a vision of how they can use our offerings to reach positive outcomes. You will achieve success by establishing yourself as a trusted advisor through emotional intelligence, business acumen, product expertise, and general technical knowledge. You will operate in partnership with Account Executives, Account Managers, Customer Success, Product and Tech Support within Altrata, playing a critical role in the post-sales onboarding process.

    The Solutions Architect will serve as the client facing technical lead supporting the Commercial Team and will be supported by the wider Technology team. You are accustomed to understanding customer requirements and solving our customers' most complex problems across a range of industries and use cases. Project management, problem solving and communication skills paired with technical aptitude will be the key to your success in this role.

    Bring your passion for the data industry and thrive in our dynamic solution focused environment.

    Responsibilities:

    • Accelerate the adoption of our solutions through effective project management and identification of success metrics that provide insight into the success of our clients, driving time to value.
    • Build and coach clients through their integration strategy with DaaS and API offerings.
    • Diagnose performance issues and provide recommendations for solutions.
    • Partner with clients to ensure long-term success by connecting business, IT and Security priorities and ensuring all concerns are addressed.
    • Support Client Success & Account Management goals around client adoption, health and risk metrics
    • Help Client Success & Account Management teams identify upsell or cross sell opportunities through discovery conversations and engagements.
    • Lower the barriers to entry for Customers who want to use Altrata Products and Services
    • Multi solution understanding
    • Attend Customer meetings and capture requirements
    • Maintain and develop implementation documentation
    • Record existing Customer Integrations and keep accurate contact points
    • Build and maintain integration examples
    • Educate Client Success & Account Management teams on new products and implementation best practices
    Qualifications:
    • 5+ years in a customer-facing technical role (solution consulting, sales engineering, solution architecture, etc.).
    • Strong understanding of core CRM concepts, data architecture, and data analysis.
    • Working knowledge of API concepts, SQL, and working with large datasets in both structured and unstructured files.
    • Ability to solve customer specific business problems and apply Altrata's suite of solutions.
    • Communication skills to effectively describe and demonstrate our vision to a wide variety of technical and executive audiences.
    • Critical thinker with innate problem-solving skills.
    • Ability to drive client outcomes through dynamic, proactive project management.
    • Ability to simplify and effectively communicate complex ideas.
    • Experience querying databases using SQL / TSQL
    • Experience with using Postman collections
    • Ability to code / script in Python or another similar language
    • Exposure to source control / Git
    About Altrata

    Altrata is a global leader in people intelligence. It includes more than 100 million profiles on wealthy individuals around the world and more than 12 million profiles on senior decision makers, board members and c-suite leaders. Altrata provides intelligence on the people who are most impactful to our clients' success.

    Advanced integration solutions allow deeper insights and access to billions of connections helping clients close more deals, manage risk, and identify up and coming talent quickly. Our data is actionable, accurate, and comprehensive. Powered by a global team of more than 400 researchers who are committed to maintaining millions of profiles and changing data points, so you can effectively engage and make meaningful, lasting connections.

    AltrataTM is a registered trademark of the Euromoney Group comprised of five distinct offerings: BoardEx, Boardroom Insiders, RelSci, WealthEngine, and Wealth-X.

    Altrata is actively committed to promoting, fostering, and nurturing a diverse and inclusive environment, and all applicants will receive equal consideration regardless of race, sex, religion, color, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We recognize that these types of statements appear often in job descriptions. At Altrata, we really and truly mean it.
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