- Competitive Compensation
- Career Advancement Opportunities
- Great Work Environment
- Manage all aspects of 24x7 call center activities
- Provide direct support and guidance to staff on all call center aspects
- Assist with training for staff on assistance best practices
- Oversee communication between staff and callers, as necessary
- Supervise work performance, provide status reports for ongoing issues
- Maintain quality of service
- Be a U.S. citizen and speak fluent English.
- Hold a minimum of a Bachelors degree from an accredited college or university in business management, mental health, or a related field.
- Have a minimum of five years of management or supervisory experience overseeing call center operations.
- Must be able to pass security clearance back ground check
- Possess strong customer service skills, knowledge of call center operations, and knowledge and understanding of the military lifestyle.
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Security Operations Center
2 days ago
Big Impact Tech Washington, United StatesSOC Analyst Job Description: · Location: Onsite in Washington DC · Clearance level: Public Trust · Join our team at Big Impact Tech as a Tier 1 SOC Analyst. This role involves rotational shift work as part of our 24/7/365 Security Operations Center. As a SOC Analyst, you will mon ...
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Contact Center Operator
4 days ago
CACI Washington, United StatesContact Center Operator (SCA) · Job Category: Service Contract Act · Time Type: Full time · Minimum Clearance Required to Start: None · Employee Type: Regular · Percentage of Travel Required: None · Type of Travel: None · - * · **What You'll Get to Do**: · Under general supervisi ...
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Security Operations Center
1 day ago
Computer World Services Washington, United StatesKey Tasks and Responsibilities · - Provide 24x7 SOC support, participating in daily DHS SOC status calls and monthly DHS SOC working group meetings. · - Utilize CUSTOMER enterprise security information and event management (SIEM) and other monitoring tools for security monitoring ...
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Operations Center Watch Officer
1 week ago
C2C LLC Washington, United StatesIMMEDIATE FILL · Basic Qualifications: · - Bachelor's degree · - Eight (8) years of military experience · - Five (5) years of experience in operations centers, command center, or communications center operations · - Direct knowledge of and experience with Navy Installation Emerge ...
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Operations Center Watch Officer
4 days ago
C2C LLC Washington, United StatesIMMEDIATE FILL · Basic Qualifications: · - Bachelor's degree · - Eight (8) years of military experience · - Five (5) years of experience in operations centers, command center, or communications center operations · - Direct knowledge of, and experience with Navy Installation Emerg ...
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Operation Center Associate
1 week ago
Kastle Systems Falls Church, United StatesOverview: · **Join the leader in providing smarter solutions for a safer world.** · The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier provider of property technology solutions, with a track record of introducing ...
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Employee Operations Control Center
1 week ago
Titan Industries Washington, United StatesEmployee Operations Control (m/f/d) Full-time | Location: Berlin Brandenburg Airport RESPONSIBILITIES: * Management of apron and passenger employees and ground service equipment * Review of employee scheduling for following days and communication of any necessary adjustments to s ...
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Deputy Technical Operations Center Lead
1 day ago
CACI Arlington, United StatesDeputy Technical Operations Center Lead · Job Category: Project and Program Management · Time Type: Full time · Minimum Clearance Required to Start: None · Employee Type: Regular · Percentage of Travel Required: None · Type of Travel: None · - * · CACI is seeking a Deputy Operati ...
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Operations Coordinator- Dc City Center
1 day ago
Tiffany & Co. Washington, United States**Overview**: · At Tiffany, our employees honor every special moment in our customer's lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience ( _Creating Connections, Providing Personalized Experiences and Hono ...
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Network Operations Center
4 days ago
Bay State Silver Spring, United StatesThe mission of this group is to provide 24x7x365 operational and administrative support for the client and to manage all incoming and outgoing support requests related to the network and business infrastructure while working with internal and external customers and teams to drive ...
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Network Operations Center
1 week ago
Leidos Reston, United States**Description** · Primary Responsibilities · - Manage and oversee the daily operations of the Network Operations Center (NOC) & Help Desk. · - Identify opportunities for process improvement and implement best practices. · - Manage the scheduling of NOC employees, ensuring 24/7 co ...
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Tier 1 Onsite Security Operations Center
1 week ago
Arcetyp LLC Washington, United StatesArcetyp LLC is a growing small business that provides a broad range of consulting services to US Federal Government, US Military, and Commercial clients. Services include Management & IT Consulting, Program & Project Management, and Professional & Admin Services. We are recruitin ...
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Events Operator I- Fdic Training Center
1 week ago
Aramark Arlington, United StatesThe Events Operator I is responsible for managing set-up and maintaining, breaking down, and cleaning conference rooms and lounges in accordance with Aramark standards, safety rules, and sanitation policies.? You?ll set up, maintain, break down, and clean for food and beverage sp ...
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Data Center Noc Operator
4 days ago
FactSet Research Systems Reston, United StatesRole & Department Description: · **Responsibilities**: · - Actively monitor, report, and troubleshoot FactSet's data centers, POPs and hybrid Cloud hosted infrastructure. · - Actively monitor, report, and troubleshoot FactSet's global network infrastructure. · - Engage with carri ...
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Data Center Customer Operations V
4 days ago
Equinix Ashburn, United States**Who are we?** · Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organiza ...
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Google Reston, United States**Minimum qualifications**: · - Experience in operating systems and networking protocols. · - Experience in a data center, network operation center, help desk, or similar environments. · - Experience diagnosing and troubleshooting computer and server hardware. · **Preferred quali ...
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Cyber Security Operation Center Lead Nf5
1 week ago
U.S. Marine Corps Quantico, United States**Duties**: · This position is a section supervisor within the Cyber Security and Compliance branch, Information Technology Directorate (MRI), NAF Business and Support Services Division (MR), Manpower and Reserve Affairs Department, Headquarters Marine Corps. Come join a team of ...
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Network Operations Center
6 days ago
SMS Data Products Group Arlington, United StatesOverview · SMS is seeking a Network Operations Center (NOC) Administrator to provide coverage monitor tools and availability of the Compartmented Enterprise Services Office (CESO) NOC. This position is based in Arlington, VA 100% on-site, and supports second shift pm-8pm). · As a ...
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Network Operations Center
1 week ago
Leidos Arlington, United States· The Enterprise and Cyber Solutions (E&CS) Operation within Leidos' Defense Group is seeking a Network Operations Center (NOC) Administrator to provide coverage monitor tools and availability of the Compartmented Enterprise Services Office (CESO) NOC. · With the CESO program, t ...
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Network Operations Center
1 week ago
Workday Arlington, United StatesThe Enterprise and Cyber Solutions (E&CS) Operation within Leidos' Defense Group is seeking a · Network Operations Center (NOC) Administrator · to provide coverage · monitor tools and availability of the Compartmented Enterprise Services Office (CESO) NOC. · With the CESO prog ...
Director of Call Center Operations - Alexandria, United States - ADAGE INNOVATIONS INC
Description
Job Description
Job DescriptionBenefits/Perks
Job Summary
We are seeking an experienced IT Manager to join our team
As an the Director of call center operations, you will be directly supervising all call center activities. The ideal candidate will have an extensive understanding of employee assistance programs.
Responsibilities
Qualifications
Flexible work from home options available.