Head of Sales Development - San Francisco, United States - ChangeEngine

Description

As Head of Sales Development and one of our first employees, youll own the entire Sales Development function at ChangeEngine. Youll oversee our sales tech stack which initially consists of Apollo for outbound and HubSpot as our CRM. Youll manage a team of outbound specialists and optimize the sales machines deliverability and conversion rates while hitting target KPIs on a monthly basis.

ChangeEngine is the next generation data-to-communication platform that empowers companies to treat employees like their internal customers. Employees are the heart of any organizationhappy employees lead to happy customers. We think with an employee-centric mindset and our product & team reflects that.

In the hybrid workplace, employees are feeling more disconnected than ever before. In order to connect with their employees, companies are sending blanket emails, running all hands, and deploying outdated solutions, such as intranet portals. People teams are not equipped to succeed and are left spending time doing manual tasks. Theyre discovering, designing, and executing programs from scratch. Were here to fix that.

ChangeEngine is founded by successful Silicon Valley/UK SaaS entrepreneurs whove previously raised investment from Aaron Levie (Box), Eric Schmidt (Google), and Dharmesh Shah (HubSpot) amongst 30 angels which led to a successful exit to Jobvite in 2019.

Now, weve started ChangeEngine to empower companies to communicate with their employees in the most intelligent and impactful ways possible. Delivering critical and beneficial information about what their company has to offer, such as careers, benefits, software, coaching, compliance, diversity, and much more. As a result, we enrich people's work-life experience by highlighting initiatives that are truly meaningful, while staying within their current working flow.

At ChangeEngine, weve recently received seed investment from Struck Capital, Builders VC, Forward Partners, Alumni Ventures Group, Gaingels, and Notion Capital (amongst a number of other strategic angels) to take our vision to market and deploy the next wave of employee adoption tech.

You'll be joining 4 experienced entrepreneurs from the US and UK. Together they have already built global SaaS companies and have 7 combined exits. Spanning both regions, they have access to a wide range of VC backing and support. For this new venture they are capitalizing on their SaaS experience to build even more meaningful tech. Between them they already have product, operations, sales, marketing and customer success skills, but now seek a Head of Sales Development to take them to the next level.

About You

Youre comfortable trailblazing the way into green pastures by collaborating across departments, uncovering ideal customer profiles, conducting industry research, and bringing onboard the early adopters. Ambiguity doesnt faze you. Why? Because youre the type to get it done and know that the more you execute, the more quickly you will learn. You have experience prospecting into specific verticals and love adopting their language while becoming a trusted advisor to your customers. You find fulfillment in the exponential benefit you will provide to the company once your sales development machine is built & deployed. Youve worked closely with teams to penetrate target accounts and get creative on ways to get our foot in the door.

If this sounds like you, wed love to talk.

At ChangeEngine, we believe that sales development is our craft, not just a job

Our team is about more than just booking meetings and closing deals; it's about taking ownership of every outcome and aligning values with our customers business objectives. Were aiming to hire sales development talent that can extract meaningful knowledge from each and every conversationsomeone whos striving to build a network/pocketbook of connections to carry with them for the rest of their career.

We believe in solving HUGE problems for customers, with a vision for revolutionizing the way traditional people programs have been powered. The end result is that our customers will love ChangeEngine, resulting in referrals and expansion conversations. Building deep, invaluable long-term partnerships with our customers is the outcome.

ChangeEngines culture promotes creativity and experimentation. What can you do to get from point A to point B more effectively? We realize that by consistently refining & reshaping our skillsets, we will stay on the top of the curve. In keeping the bar high for top-tier talent, weve created an environment of givers who are always open to lending a helping hand in order for everyone on the team to grow together and benefit.

Simply put, were pushing companies to be the best-in-class when it comes to their employees. Were a true startup, meaning youll be a fundamental part of the company, our culture, and its DNA. By joining this early on, you get to experience the excitement, wins, and energy that a young company offers.

If youre ready to take-on this challenging opportunity, love our vision, and want to be part of a rockstar, hard-working team, then wed love to start the conversation.

What Were Looking For

• 7+ years experience in Sales & Sales Development (both as an individual contributor and manager) and working with co-founders and employees at early stage companies
• Creativity in finding new ways to access early adopter prospects, keeping in tune with the latest strategies and tech
• Ability to design outbound campaigns and oversee the end-to-end execution
• Serve as a change agent and lead the charge on internal best practices for finding & converting leads to opportunities
• Collaborate with internal teams to seed early adopters with recipes and increase employee adoption on our platform
• Develop and maintain relationships with contractors and future hires
• Monitor key performance indicators to measure sales development and establish & maintain monthly/quarterly reporting

Persona For The Role

• Charismatic with a high level of EQ, being proactive and exceptional at reading people/situations
• Ability to find whats working and whats not quickly, then course-correcting and creating process around it
• Prospects & customers love you because you provide true value to their business
• An innovator who has a proven track record of success with the ability to navigate new territory with repeatable sales motions. You can dive into uncertainty and enjoy figuring it out
• Ability to ask the hard questions to ensure expectations are met and forecasts are accurate
• Passionate about sales development and positively influencing others to achieve their goals
• Intrinsic drive to be successful. As a fast-growing company, we need our Sales Development function to be held accountable for hitting goals
• A people-person who is experienced in driving sales process
• Collaborative mindset to share best practices learned from outbound campaigns
• Not afraid to try new strategies and adapt to inevitable change

Desired Skills & Experience

• SaaS technology experience is a must-have
• Creativity and problem-solving skills
• Collaboration skills, being able to work with many different personality types
• Entrepreneurial spirit, able to roll up sleeves to get answers and results
• Excellent email crafting ability with high editorial standards
• Experience running multiple projects simultaneously, with a high level of self-discipline with the ability to aggressively prioritize
• Ability to work in a fast-paced, high-performance environment, while laughing and having a great time doing it
• Exceptional at taking notes, documenting use cases, and clearly articulating learnings to others

What We Believe Is Important In Your Role

• Practice customer empathy and user love
• Passion about the future of work and creating a better employee experience
• Ability to develop, manage, and grow teams
• Foresight to source & develop expansion/upsell opportunities
• Exhibit a growth mindset with stellar listening skills
• Knowledge of brand tone and voice
• Stock options
• Unlimited PTO
• Hybrid working (a mix of in-office and work-from-home)
• Health insurance which includes additional perks
• Team outings & company retreats (occasionally between US/UK offices)
• Collaborative office space
• Modern tech equipment provided
• $700 L&D budget to help you continually grow
  

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