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    Desktop Support Specialist - Louisville, United States - Glowtouch technologies

    Glowtouch technologies
    Glowtouch technologies Louisville, United States

    1 week ago

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    Description
    Position: Desktop Support Specialist Location: Louisville, KY
    Job Id: 867 # of Openings: 1 GlowTouch is looking for extraordinary IT Helpdesk Support Specialist to join our motivated and ambitious IT team. Join us in our contact center and seize the opportunities of personal and professional growth What Will You Do? As the IT Helpdesk Support Specialist , you will be instrumental in ensuring that IT performs as efficiently as possible by supporting a smooth employee onboarding / offboarding process, maintaining high security awareness, and ensuring knowledge sharing among team members. The role is challenging but rewarding at the same time. You will solve real customer problems offering solutions that address the customer's immediate technical needs. Our goal is to continuously anticipate our customers' evolving digital security needs to create best-in-class solutions aimed at keeping them safe. You will see your impact every day. As we grow, you will have the opportunity to learn new technologies, products, and markets in a fast-paced, growth-oriented environment. Most importantly, you'll get to work with other talented people at a company where we are always Putting People First Ideal candidates for this position will be outgoing, intelligent, dependable, and ready to take their career to the next level with a growing company. The position will be on-site in our offices located in Louisville. As the IT Helpdesk Support Specialist, you will:
  • Support MDM solutions such as Intune.
  • Support Corporate software such as Office 365, GSuite, Slack, and Zoom.
  • Support telecom systems, including but not limited to 8x8 and Nextiva.
  • Administer and help to improve a cost-effective, but highly functional helpdesk system.
  • Keeping inventory of all hardware and software.
  • Support Windows Server 2016, Microsoft Active Directory, Azure Active Directory and AWS Directory Services.
  • Plan, direct, and manage information technology help desk projects such as the maintenance of and upgrades to hardware and software.
  • Design and deploy new desktop services and enhancements to existing hardware, software, and operating systems; proactively identify opportunities for continuous improvement.
  • Support productivity tools running on Windows and Mac.
  • Support and help to enforce Change Management.
  • Help to implement a smooth employee onboarding / offboarding process.
  • Other duties as assigned.
  • Maintain confidentiality on all company subjects so classified.
    • Who You Are: To be considered, candidates are expected to have the following:
  • Over two years of experience in end user support, including maintenance of Mac and PC hardware and software in a Help Desk role.
  • At least two years of experience in troubleshooting telecom systems, headsets, and hands-on Azure Intune experience.
  • Proficiency in both written and verbal communication, along with excellent customer service skills.
  • Capability to work effectively in a team within a dynamic, fast-paced environment, and ability to follow directions from supervisors and senior colleagues.
  • Familiarity with Access control, CCTV systems, and essential Windows system administration and networking principles (Active Directory, TCP/IP, DHCP, VPN, DNS).
  • Experience in deploying, managing, and implementing Mac and PC Management Enterprise Solutions (e.g., Microsoft Endpoint Management, Splashtop, Citrix), with hands-on Azure experience, and knowledge of Windows and Mac operating systems, Office 365, GSuite, Confluence.
  • Any scripting experience and availability for off-hours support.
    • Who We Are: GlowTouch is a Louisville KY USA-based company that provides personalized contact center, business processing, and technology outsourcing solutions. In nearly two decades of operations, we have grown from a few employees in a single location to global company with thousands of staff members who support an international clientele. "Putting People First" is not just a motto; it's who we are and what we do. We value our employees, customers, and communities. We don't hire for jobs; we help employees map out careers with us and have an enviable retention rate. Many clients have been with us for decades because we go beyond Location : The position will be on-site. Education: Bachelor's Degree required or equivalent combination of education and business experience Hours: Our dedicated team is available round the clock. This role will include working one weekend day and possibly adjusting shifts to accommodate employees on later shifts. Benefits : GlowTouch offers a comprehensive benefits package that includes health, life, vision, and dental insurance, as well as a 4% max matching 401K, and other financial opportunity options. GlowTouch is a certified woman-owned business and an EOE employer that welcomes diversity.
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