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    Technical Support Specialist - Louisville, United States - Midea

    Midea
    Midea Louisville, United States

    3 weeks ago

    Default job background
    Description
    Technical Support Specialist – Unitary/Ductless HVAC Team

    Kentucky 40299 Louisville
    full time

    Midea America Corp., is one of the world's largest home appliance brands, offering the most comprehensive selection of products in the world to fully serve the needs of day-to-day living at home, at work, or anywhere else you go.

    In North America we strive to aim high, put the customer first, transform and innovate the marketplace, utilizing our commitment, dedication, inclusion, and partnership with our teams.

    Midea America is a subsidiary of the Midea Group, a global company with over 150,000 employees and operations in more than 195 countries.

    As a publicly listed company, we are ranked #288 as a Fortune Global 500 company and offer one of the most comprehensive product portfolios in the industry.

    This new position is part of our Unitary & Ductless HVAC team and will be a very strategic, customer-facing role within the organization.

    This person will be a liaison between our technical support/training team and our R&D team.

    The right candidate will focus on providing world-class support, use Midea resources and expertise to grow the business, and lead a number of strategic activities such as competitive analysis, new product opportunities, R&D support, product planning and consumer/contractor research, etc.

    This is a full-time position. Some domestic and international travel is required.
    Collaborate with international R&D team regarding product design, problem-solving, and new concept development as related to technical and application-related solutions
    Assist the product planning and research team with related items
    Help conduct, coordinate, and answer product-related questions from customers
    Use customer/contractor feedback to identify product improvements
    Evaluate overall market & competition to help strategize future product innovations & opportunities
    Be an internal advocate for various customers regarding improved communication
    Have the ability to lead tactical customer support items – such as helping get internal support for field quality, product training, and product availability inquiries
    Be a self-starter regarding a proactive approach to analyzing product reviews, integrating customer/product concerns into future research events
    Strong communication and organization skills related to the customer-specific action items & product strategy plans
    Participate in weekly R&D calls with international design team – following up on action items, etc.
    Ability to travel domestically & international; some domestic and international travel is required
    Qualifications
    Bachelor's Degree, preferably in Mechanical Engineering
    10+ years of customer-facing residential HVAC experience
    Strong interpersonal skills with the ability to communicate with technical teams
    Strong problem-solving skills and ability to organize/execute a strategy
    A proven leader with the ability to influence others at all levels within the organization
    Goal-oriented & self-managed
    Ability to thrive in a collaborative team environment
    Experience identifying opportunities to provide excellent value for the customer
    Preferred Qualifications
    Master's degree in Engineering or MBA
    History of collaborating with global colleagues.
    Midea America Corp. is an equal opportunity employer.

    We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

    #J-18808-Ljbffr
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