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Abington

    Director of Operations - Abington, United States - Shelby American Inc

    Shelby American Inc
    Shelby American Inc Abington, United States

    3 weeks ago

    Default job background
    Description

    Seeking an experienced hands-on Business and Managed Service Provider Operations professional ready to partner with the CEO, Technology, Finance, and Sales departments to make decisions and build out improved Technology, MSP Services, Professional Services, Shipping, Procurement, and Office Management operations at Hyopsys as we continue our growth.

    The Director of Operations will oversee the technical operations in our fast-paced organization. Responsible for developing solutions for technical alignment and improvement, internally and for our clients. Excellent technical aptitude is required as well as background in desktop, systems, and network administration and engineering. Manage and continuously develop our all aspects of our team.

    This role will need to have a strong customer/client service voice and background and be able to communicate effectively as a partner in the operations of these departments and responsibilities.

    This position is also responsible for managing department heads within Professional Services (& Project Management), Service Delivery/NOC/SOC, and Account Management.

    The right candidates will also oversee the profitable procurement of goods/services on new sales and building out repeatable processes with other departments.

    This role must effectively execute all 24x7x365 operations without the help of the CEO, filling in where any gaps may exist, and making effective recommendations to ensure consistent service delivery is provided around the clock.

    Competencies
    Exceptional customer service skills.
    Good verbal/written communication skills and should be capable of relating technical information to different types of individuals.
    Self-motivated and ability to multi-task.
    Able to set priorities and meet individual deadlines while accomplishing team objectives.
    Able to resolve customer issues appropriately and in a timely manner.
    Able to develop and maintain effective, positive internal/external working relationships.
    Ability to Create, Maintain, and Follow SOP standards.
    Previous management experience is a must
    Daily management and tracking of time, tickets, activities, and tasks
    Project development, implementation, and management
    Propose strategic solutions and recommend new systems and software
    Prepare financial budgets and performance reports
    Build and maintain relationships with external advisors and vendors
    Identify the need for upgrades and the opportunities for improvement
    Liaison with other departments to improve overall operations
    Tackle difficult and complex problems independently and with your team
    Provide valuable insight while creating actions plans
    Guide efforts to respond to unforeseen circumstances that impact our organization and/or our clients
    Ensure 24x7 operations and on-call SLAs are met without the assistance of the CEO
    Oversee afterhours and weekend coordination response efforts are functioning to meet customer needs
    Desire to mentor team members and develop skillsets internally
    Keep up to date on cutting edge, traditional, and hybrid IT Solutions
    Attention to detail
    Interpersonal skills
    Decision making
    Leadership ability
    Job Qualifications

    Education :
    Bachelor's Degree, Technical school, or combination of education and experience

    Experience :
    Previous Managed Service Provider experience a must
    At least 7 years of experience/knowledge of many of the following:
    Windows Server

    DNS
    Microsoft 365
    Network Fundamentals
    Virtualization
    Email Systems
    Vendor/Partner relationships
    Procurement
    Business Management
    Shipping, receiving, and procurement of product and supplies (including dropping off at vendor shipment hubs)
    Requirements
    Valid Driver's License
    Own Vehicle for Transportation
    Valid Car Insurance
    Must be willing to commute to Erdenheim, PA (this is not a remote position but may work from home time to time
    Ability to visit local client sites
    Occasional regional or national travel required to premium customers

    NO RECRUITERS
    #J-18808-Ljbffr
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