Associate Community Manager - Nashville, TN, United States - Core Spaces

Description

Job Details
Job Location : TN Oxenfree WeHo - Nashville, TN
Position Type : Full Time
Salary Range : Undisclosed
Job Category : Property Management

Description

$5,000 Sign-on Bonus included

Who We Are

Core Spaces (Core) is more than a real estate company, it's a people company. Where building relationships is just as important as building properties. From researchers and architects to designers and operators, Core is made up of risk takers and dreamers who are on a mission to invent the future of living. Our six cultural values guide us every day and we strive to live them in everything we do: PUSH (Invent Better Places to Live), GRIT (We Got This), LIFT (Help Each Other Win), SHINE (Bring Your Full Self), UPHOLD (Never Break Trust), GROW (Always Get Better). Everything Core does stems from this culture of collaboration and innovation, and the drive to constantly improve the resident experience. This unique approach has led to creating spaces and services that are redefining the way people live.

What We Do
Founded in 2010, Core is a vertically integrated company, focused on acquiring, developing, managing, and lending across the student housing and build-to-rent ("BTR") sectors. Its residential communities feature world-class amenities, progressive design, and hospitality-driven client service. In its award-winning student portfolio, Core currently owns and/or manages over 37,400 beds - and has a pipeline of over 35,000 beds in various stages of development. Core's BTR division currently has approximately 4,000 homes under development and in its pipeline in high growth metros across the country.* For more information, visit . *Portfolio and pipeline numbers as of Q1 2024

Benefits That Matter

• A culture that provides you a sense of belonging
• Competitive pay that values your contributions
• Generous PTO to disconnect or celebrate life milestones
• Paid 16 holidays to celebrate with those who matter most
• Paid Family Leave Plan that begins after 90 days
• Robust health plan options that begin within at least 30 days of your employment
• An environment that provides you a voice to share your perspectives

Position Overview

The Associate Community Manager is responsible for the management of community financial processes, strategic marketing execution, and exceptional customer service and resident relations. This role is meant to function as the Community Manager in their absence, and must have good working knowledge of all aspects of community operations, goals, critical milestones, and deadlines. As a community leader they are expected to champion the company's core values: Push, Grit, Shine, Lift, Grow, Uphold.

Join our team as the Assistant Community Manager and contribute to providing an exceptional living experience for our residents. We value your expertise and dedication to ensuring the success of our community

What You Will Do

Leadership and Staff Management:

• Support in managing all community staff, ensuring optimal team performance and fostering their professional development
• Build relationships and trust amongst all team members, fostering a culture of inclusivity across all community departments

Financial Processes & Vendor Relations:

• Responsible for preparing monthly variance report and providing all explanations on variances to the operating budget
• Work closely with accounting to ensure accurate financial statements, providing accurate accruals and coding of all property expenses. Has a keen understanding of accrual policy, capex policy, and all accounting-related policies
• Monitors property financial performance and collaborates with Community Manager and Community Engineering manager to assess performance and identify areas for improvement
• Responsible for tracking all expenses related to the property. This includes maintenance costs, utility bills, property taxes, insurance, and any other costs, and ensures invoices are received and submitted in a timely manner
• Oversees the process for damage inspections, and ensures all damages are well documented, photographed, charged to the resident's ledger, and communicated timely and in accordance with state law
• Oversees FMO process to ensure security deposits are assessed and applied to the resident's final statement and distributed in accordance with state and local law
• Cultivates and maintains positive vendor relationships, ensures that all vendors are paid on time by maintaining a timely process for the review, and submission of all invoices

Rent collection:

• Efficiently manages rent collection from residents, and maintains average delinquency below 1%
• Ensures updated and accurate records of each tenant's account in Entrata, and notates all critical information in the resident's account in Entrata
• Leverages tools and resources available to automate delinquency process, including but not limited to Entrata and Eliseai
• Has a keen understanding of company policy as it relates to managing the delinquency process, including write offs
• Posts notices and evictions in accordance with state and local law
• Fosters positive resident relationships, maintains professionalism even when having difficult conversations

Marketing and Leasing:

• Formulate leasing and marketing strategy and works closely with internal and external partners on execution of all marketing initiatives
• Assist in leasing and marketing efforts to attract new tenants, including giving tours of the property, and managing the leasing process
• Regularly reviews sales traffic, understanding traffic needs, main objections to lease, and ensures updated notes in Entrata
• Regularly reviews key sales metrics including traffic to lead conversation rate, lead to tour conversation rate, and tour to lease conversion rate
• Leverages tools and resources to automate the leasing process, including but not limited to Entrata, Eliseai, and Rently self-guided tours

Compliance and Standards:

• Ensure compliance with all company policies, procedures, and legal requirements
• Uphold brand and company standards, ensuring that the property is consistently presented in an exceptional manner

Special Projects and Reporting:

• Collaborates with the on special projects and assignments
• Complete all assigned HR/People Operations-related tasks.

Other:

• Must be able to work a full shift / required work schedule
• Must be available for additional hours including evenings, weekends, and overtime when necessary

Ideally, you'll have

• College degree preferred or equivalent work experience
• 2+ years of experience in property management or related fields
• Strong financial management and understanding of accounting principles
• Robust communication skill set and ability to build strong relationships
• Proven ability to lead and manage a team effectively
• Strong interpersonal skills to build trust and inclusivity among team members
• Demonstrated commitment to fostering professional development among staff
• Thorough knowledge of company policies, procedures, and legal requirements, ensuring strict compliance.
• Commitment to upholding brand and company standards for property presentation.
• Awareness of local rental laws and tenant rights, ensuring adherence

You'll crush it if you have experience with

• Experience with property management software, particularly Entrata and Yardi
• Formulating and executing marketing and leasing strategies
• Previous experience in conventional or build-to-rent property management role

Base salary between $45,000-$50,000 + commission

Organizational Structure

Reports to: Community Manager

Direct Reports: N/A

Disclaimer: Please note that job responsibilities, reporting lines, and duties outlined in this job description are subject to change to meet the evolving needs of the organization.

As an Equal Opportunity Employer, Core Spaces celebrates diversity and is committed to creating an equitable and inclusive environment, which creates a sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are and the community they represent.