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    Community Relationship Manager - Nashville, United States - Discovery Land Company

    Discovery Land Company
    Discovery Land Company Nashville, United States

    2 weeks ago

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    Description


    This role will be located at one of Discovery Land Company's locations: Troubadour Golf & Field Club, set outside of Nashville, Tennessee.

    Troubadour Golf & Field Club is looking for a Community Relationship Manager to join the HOA Team.


    The Community Relationship Manager will assist in the overall planning and administration of The Troubadour Golf and Field Club Homeowner's Association (HOA), including oversight of the architectural review committee (ARC), common area landscaping, community relations including managing all member correspondence and communication and maintenance of the association books and records.

    You will be working closely with the HOA's future Board of Directors, homeowners (members) and vendors. You will be a customer service champion and the face of the HOA

    At Troubadour, we strive to uphold our company values.

    We are looking for individuals that believe as we do:
    People are our priority.
    We respect people, places, and cultures.
    We do the right thing.
    We believe in having fun


    Duties & Responsibilities:
    Oversee and coordinate the activities, design review committee, architectural review committee and common area landscaping.
    Conducts field inspections of site activities.
    Receives and evaluates reports and recommendations from vendors and Club.

    Prepares and sends communications, instructions and policies to HOA team ensuring proper management of all matters relating to the HOA.Understand the Covenants, Conditions and Restrictions (CC&Rs) of the HOA.Partner with the leadership team to set up the proper bylaws of the HOA including an operating Board of Directors (BOD).Assists and directs subordinates in the handling of problems and community issues in all areas, including construction personnel, members, and residents.

    Prepares special reports on operational activities and statistics.
    Handles sensitive community issues with tact and diplomacy while parting with leadership team.
    Manages and monitors HOA contracts and ensures performance of contractors. Prepares RFQs for new contracts and conducts bidding process for new contracts and/or renewals as necessary.
    Makes recommendations regarding contracts and budgets to leadership based on sound judgement and knowledge.
    Monitors and maintains HOA budget in conjunction with the third-party management company.
    Day-to-day management and oversight of third-party management company.
    Prepares annual budget in conjunction with management company and presents to leadership team.
    Helps coordinate information transfer to HOA members regarding restrictive covenants, declarations, and architectural design guidelines.
    Monitor homeowner construction and ensure compliance with approved design guidelines.
    Coordinate landscape activities within the community for all common spaces and vacant lots.

    Coordinates the turnover of common area improvements completed by the developer in a timely manner in conjunction with the developer's efforts to secure release of associated performance bonds and securities.

    Assists in the selection, training and evaluation of HOA team members.
    Manages the workload and ensures proper development of HOA team members.
    Partners with internal team members including Finance, Operations and Facilities.


    Desirable Qualifications:

    Knowledge of:
    Principles of modern community administration.
    Organization and operation including prior experience managing a team.
    Principals of administration and operation relative to the homeowners' association and homeowner services.
    Managing budgetsManagement and oversight of third-party vendorsAbility to:Plan and coordinate the work of team members.
    Hire and terminate properly.
    Analyze problems and develop practical solutions.
    Clear and concise written and verbal communication. Ability to speak publicly including preparing written reports, communications.
    Establish and maintain effective working relationships with superiors, subordinates and other staff.
    Ability to work independently, under pressure and under time and budget constraints.
    EducationBachelor's degree in business administration, property management or related field.
    Other5 to 7 years of prior work experience in administration, hospitality, golf course management, property management or related field.

    A minimum of 3 years of prior community management or property management experience preferably managing large communities of single-family homes.2 to 5 years of experience supervising and managing a team.

    Experience with managing budgets, financial competence including financial statements.
    Vendor managementComfortable with public speaking

    Competencies for Success in the RoleCollaboration - regularly works with Club and HOA SecurityCommunication - verbal and writtenDecision makingDelivers results - getting things done on time and accuratelyInterpersonal skills - develop and build relationshipsConflict management skillsCustomer service orientationFinancial management skills

    Benefits

    • Salaried Exempt - Competitive Market Based Pay + Bonus Eligible
    • Medical, Dental, and Vision Benefits
    • 401k Contribution
    • Paid Time Off and Paid Holidays
    • Employee Meals, Referral Incentives, and Recognition Programs
    • Holiday Pay
    • Professional development and upward mobility opportunities
    • Work-Family Culture


    About UsDiscovery Builders is the building division of Discovery Land Company, dedicated to developing and building distinctive luxury communities around the world.

    Discovery Builders participates in many Discovery Land developments, serving primarily as the General Contractor for new pre-designed residential homes, but is also available as a general contractor for custom homes within Discovery properties.

    In addition to acting as general contractors, we also serve as the Construction Manager or General Contractor on traditional commercial buildings such as clubhouses, community sports facilities, dining rooms, wellness centers, and other member amenities.

    Our expertise is rooted in delivering the finest luxury properties with true attention to detail, that matches the quality of Discovery Land Company's reputation for excellence.


    Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties.

    The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world.


    For more information about our company, please visit:


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